Hello,When I enable Oplocks on my readynas public share, I frequently get an error message when opening Office 2010 docuents. (the network is busy, try again later), when I open the file a second time is mostly opens directly.This issue also happens on a client's network with the same configuration.If I disable Oplocks it seems the Office 2010 work better, but then Windows Offline files won't work anymore, so that's not a solution.Any help would be greatly appreciated.Thanks and best regardsJan

Do you have this issue on RAIDiator 4.1.8 (http://www.readynas.com/RAIDiator_4_1_8_Notes)?If so, please open a tech support case (http://www.readynas.com/support). Edit the thread title (i.e. subject of the first post in the thread) to include your case number.

Hi,i have the same problem with 4.1.7.I tried to update to 4.1.8 but is not possible: checksum error!!I'm looking for a solution!!Paolo

Try rebooting your NAS. Then attempt to do the firmware update.If that doesn't work do a OS Re-install (http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu) then attempt to do the firmware update.

Hello, thanks for the tip. I'm running 4.1.7, I'll try the update.Regards and thanksJan

Is there a fix in radiator 4.1.8? In the release notes I can't see anything about Oplocks

Office2010 readynas oplocks prob (Support case 16666671)

14 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Sep 11, 2011
Do you have this issue on RAIDiator 4.1.8 (http://www.readynas.com/RAIDiator_4_1_8_Notes)?

If so, please open a tech support case (http://www.readynas.com/support). Edit the thread title (i.e. subject of the first post in the thread) to include your case number.
paolo_air
Aspirant
Sep 12, 2011
Hi,
i have the same problem with 4.1.7.
I tried to update to 4.1.8 but is not possible: checksum error!!
I'm looking for a solution!!
Paolo
mdgm-ntgr
NETGEAR Employee Retired
Sep 12, 2011
Try rebooting your NAS. Then attempt to do the firmware update.

If that doesn't work do a OS Re-install (http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu) then attempt to do the firmware update.
janfrancart
Aspirant
Sep 12, 2011
Hello, thanks for the tip. I'm running 4.1.7, I'll try the update.
Regards and thanks
Jan
janfrancart
Aspirant
Sep 12, 2011
Is there a fix in radiator 4.1.8? In the release notes I can't see anything about Oplocks
janfrancart
Aspirant
Sep 12, 2011
Hello, I tried the update but unfortunately, the issue persists.
Any ideas?

Thanks
Jan
djessen
Aspirant
Sep 14, 2011
I have client with the exact same problem - it started occuring after upgrading to Radiator 4.1.7.

I also noticed that Microsoft released an update yesterday for the Office 2010 File Validation component (which prescans Office files before opening them) KB2553065 http://support.microsoft.com/kb/2553065 - the File Validation component had several bugs that would result in delays accessing Office files from network devices.

I haven't had a chance to try the update to see if it helps with the errors - it's very annoying to end users.

Thanks - Dale
djessen
Aspirant
Sep 15, 2011
This morning I checked with the client who did install KB2553065 - it didn't help at all. They still randomly and intermittently get the "network is busy" error messages when opening a file from the ReadyNAS using Excel 2010. When they "try again" the file will open.

Please help - Dale
IanSav
Apprentice
Sep 15, 2011
Hi,

Could this problem be a case of a virus checker holding the file exclusively open too long during the Office file open operation?

Regards,
Ian.
janfrancart
Aspirant
Sep 15, 2011
Hi Ian,
I don't think so, cause the issue doesn't occur when you turn Oplock off.
Netgear doesn't respond to the service request...

Jan