OS 6.0.5 "device is offline"

Thanks, Evan.

I ended up calling support that morning. The tech had me power down the unit and power it back up. Afterward, it seemed fine except for two problems:

1) The list of users was empty and attempts to add myself resulted in an error message although I could add others, and
2) I could not check the box to enable Replicate as attempts to do so resulted in an error message regarding a bad port number. What is strange is that the device did show up on replicate.readynas.com even though the check box was not checked.

The tech tried to download the logs but was unable to do so.

The tech asked me do an OS reinstall, which I did later on that day. After it came back up I tried to access it via my browser and I was presented with a basic authentication dialog (A username and password are being requested by https://xxx.xxx.xxx. The site says: "ReadyNAS Admin"). I was unable to login via the UI as it did not recognize the login and password. I have no access to the shares either as it does not recognized my login and password. In addition, it does not show up in RAIDar. What is really bizarre is that I can access it using ReadyCLOUD but I am unable to launch the Admin Page UI from there due to the login/password problem. It is merrily sending emails to me complaining about not being able to talk to my UPS.

It dawned on me that if I can access it via ReadyCLOUD for which I use the same login ID but a different password then perhaps doing the OS reinstall somehow changed the password on the ReadyNAS from the one I used when I configured it originally when I launched Setup from RAIDar to the ReadyCLOUD password instead. Sure enough, using the ReadyCLOUD password lets me access the Admin Page and also the shares.

It is acting very strangely. I cannot enable Replicate as it won't even allow me to click the check box. It can't communicate with the UPS. When I tried to download the log files, after several minutes, the following appeared in the browser:

<xs:nml xmlns:xs="http://www.netgear.com/protocol/transaction/NMLSchema-0.9" src="browser" dst="nas" locale="en-us">
<xs:transaction ref-id="" type="0">
<xs:response ref-id="opid" status="failure">
<xs:error>
<xs:error-code>
<![CDATA[ 12008010002 ]]>
</xs:error-code>
<xs:error-cause>
<![CDATA[ Can't create zipped log ]]>
</xs:error-cause>
<xs:error-details>
<![CDATA[ Error in dlowload log ]]>
</xs:error-details>
</xs:error>
</xs:response>
</xs:transaction>
</xs:nml>