Password recovery not working

I am in the process of rolling out my 4th ReadyNAS box (NV+) and I encountered a problem with the admin password. After I completed the initial setup of the box on my network I relocated it to the site where it will be used. The install went OK and all shares were visible to the clients. I am also pretty sure that I went into Frontview after it was up and running at the new location. When I attempted logging into Frontview the next day I was rejected when I supplied what I thought were vaild credentials. I decided to try the password recovery process http://[IP address]/password_recovery and after entering the correct info email address and challenge question answer I waited on an email that never arrived. Thinking it might be something with the network I was on I decided to bring the box back to my network and try it again. Repeating the same process netted the same results. I performed a firmware reload and was once again able to access Frontview using the default password. I set the admin password to what I had originally used and that too worked getting into Frontview. Just for my curiousity, I attempted the password recovery process again (still no email) but was locked out and had to do another firmware reload to go back to the default password. I assume the recovery process generates a new admin password and if you get the email you can use it to get back in to Frontview. I know the email setup is correct because I get alerts just fine. I believe this is a defective process and needs to be resolved.