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Forum Discussion
Please remove inactive volumes in order to use the disk - RN104
Hi,
I have a RN104 with 3 x 3TB drives that were configured in x-raid format. today it looks like at least 1 drive failed. the unit was frozen, and i had to pull the plug to get it to restart. now all three drives show red, but are all in NEW/ONLINE status, and i get the message "Please remove inactive volumes in order to use the disk. Disk #1,2,3".
The unit is running firmware 6.2.4,
I'm hoping that there might be some way of fixing this, or at least recovering the data on the drives.
26 Replies
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Ouch.
If you have no backup (and are the original purchaser), I'd contact Netgear support. They will likely need to charge, but they have the highest chance of success.
Hello jb0776,
Welcome to the community!
I strongly suggest contacting support center, your 90-day support already ran out but you still have one grace support.
Regards,
Hi did you get any help on this , today I've noticed exactly the same situation in my RN104 3x4Tb setup
Thanks
Sebastian
Hi SebastianC,
What were the last changes applied or made in your system?
I look forward to your response.
Kind regards,
BrianL
NETGEAR Community Team
I can see now that you already have a support case open and that support is working with you on the problem.
Your 3 disks did all go from an ATA error count of 0 on the same day (December 17th) which is quite odd.
I would try backing up your data as support suggested (and cloning them if needed), then you may wish to power down the NAS, remove your disks (label order) and hook your disks up to your PC and check them using WD Data Lifeguard Diagnostics. Run both a quick/short (or whatever it's called) test and a long/extended (or whether it's called) test.
Thanks,
Indeed support has restored my raid and I am in process of backing the data up.. Still do not know what was the original fault but will give the discs good check as you suggested
Thanks
Sebastian
Just throwing my .02 in here.
I just experienced what appears to be the same issue as the OP in the last 24hrs. I recently (last weekend) purchased a RN204 with four 1tb WD RED drives. I noticed the nas drive was not displayed in my network via Windows Explorer. I logged on the nas drive and it displayed all four disks in red. Since there was very little data, i was not concerned about any data loss. I rebooted the nas drive and now all disks show up as healthly. As well the drive is now visible on my network.
The only action I executed in the last 24hrs is installing TVMobili (v1.0.4).
model: ReadyNAS 204
firmware: 6.4.1
Disks: 4 x WD10EFRX
Raid: 10 (encrypted)
Hallo again,
I have been in contact with tech support regarding my issue , data ( as mentioned before ) is restored, I am still not sure what caused the original issue.
ATA errors are not increasing , so would like to run diagnostic on the NAS to make sure it is safe to continue to work .
I run Test Disks from Boot menu and ... do not really know where the result is?
Could you please advice :
where ( in which system log) is the result of Boot menu /test disks command.
Can I run any other diagnostics to make sure my NAS is fine?
I will attach in a minuter the results of WinDlg
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