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Forum Discussion

rubberscorpio's avatar
Oct 13, 2014

power is out of normal range.

I have been receiving regular messages on my ReadyNAS Ultra 2 Plus indicating Power is out of Range.

RAIDiator: V+12 power is out of normal range [expected: 12.00 current: 11.14].
RAIDiator: V+12 power is out of normal range [expected: 12.00 current: 11.14].

All the power has been checked and is working. I have seen indications that this indicates the ReadyNAS is failing. After checking all the power, I also had an issue one of the drives went offline, but then came back online and is currently resyncing. This seems to be happening regularly. Is this a power issue, or a failing device. The ReadyNAS Ultra 2 has an external power source, if it is this and not a bigger issue can this be replaced.

I am also seeing the following in the logs that indicates a linux bug.

server.c: Packet too short or invalid while reading question key. (Maybe a UTF-8 problem?)
Oct 13 14:38:35 avahi-daemon[2856]: avahi_normalize_name() failed.

15 Replies

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  • mdgm wrote:
    It does sound like either the PSU is failing or some other hardware.
    OK thanks. based on that it would seem safest thing is to get a new NAS and migrate to that. I guess it is inappropriate to ask for your advice on what one, but I would like something that I can simply lift out my 2x3TB disks and drop into a new one and off I go.

    So open to advice people :)
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Ultra/Ultra Plus/Pro would do that, but do note that our support team doesn't support 2nd hand purchases and you may struggle to get one of these new.

    If you move it to e.g. a 312 there is a procedure to attempt to recover the data, but it would be simpler to put new disks in the new NAS and transfer your data across your network.
  • mdgm wrote:
    Ultra/Ultra Plus/Pro would do that, but do note that our support team doesn't support 2nd hand purchases and you may struggle to get one of these new.

    If you move it to e.g. a 312 there is a procedure to attempt to recover the data, but it would be simpler to put new disks in the new NAS and transfer your data across your network.

    Thanks. I was hoping it would be more straight forward. i don;t want to buy new disks too. There is 3TB of data in millions of files, it would take forever to transfer too.
  • mdgm wrote:
    Where do you currently backup the 3TB of data?
    It is not all backed up. Only important things like photos (a lot) and some music and documents. No movies. So all in all less than a TB is backed up. That is backed up to a USB Drive attached to USB 2.0 slot and also to another NAS on the network.

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