I have been receiving regular messages on my ReadyNAS Ultra 2 Plus indicating Power is out of Range.RAIDiator: V+12 power is out of normal range [expected: 12.00 current: 11.14].RAIDiator: V+12 power is out of normal range [expected: 12.00 current: 11.14]. All the power has been checked and is working. I have seen indications that this indicates the ReadyNAS is failing. After checking all the power, I also had an issue one of the drives went offline, but then came back online and is currently resyncing. This seems to be happening regularly. Is this a power issue, or a failing device. The ReadyNAS Ultra 2 has an external power source, if it is this and not a bigger issue can this be replaced.I am also seeing the following in the logs that indicates a linux bug.server.c: Packet too short or invalid while reading question key. (Maybe a UTF-8 problem?)Oct 13 14:38:35 avahi-daemon[2856]: avahi_normalize_name() failed.

Have you died backing up your data and doing a factory default (wipes all data, settings, everything) and see in if there is any change?Can you email me your logs?: http://readynas.com/kb/faq/misc/how_do_i_send_all_logs

I'm aslo having the same error which is reoccurring every 10 minutes or so..:V+12 power is out of normal range [expected: 12.00 current: 11.14].My unit is only about 3 years old and I hope the PS is not the issue. It happened a few months ago and then stopped, and now its back.I shut it down each night automatically and it starts at 7am each day.Can you help as its emailing me every 5 minutes so I had to disable the email reports...I've upgraded to the latest firmware as well.Thanks

Sounds like hardware failure to me, probably the PSU.We do have a procedure for attempting to recover data using our new models with Intel CPUs e.g. the 312Assuming the disks and array are fine it should be straightforward.

What do you mean by the procedure for data recovery? My disks are fine and its still working but giving me this error regularly.Can I get a replacement PS?Thanks

We don't sell replacement PSUs for the Ultra.

power is out of normal range. | NETGEAR Communities

15 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Oct 13, 2014
Have you died backing up your data and doing a factory default (wipes all data, settings, everything) and see in if there is any change?

Can you email me your logs?: http://readynas.com/kb/faq/misc/how_do_i_send_all_logs
scotterm
Aspirant
Nov 28, 2014
I'm aslo having the same error which is reoccurring every 10 minutes or so..:

V+12 power is out of normal range [expected: 12.00 current: 11.14].

My unit is only about 3 years old and I hope the PS is not the issue. It happened a few months ago and then stopped, and now its back.
I shut it down each night automatically and it starts at 7am each day.

Can you help as its emailing me every 5 minutes so I had to disable the email reports...

I've upgraded to the latest firmware as well.

Thanks
mdgm-ntgr
NETGEAR Employee Retired
Nov 29, 2014
Sounds like hardware failure to me, probably the PSU.

We do have a procedure for attempting to recover data using our new models with Intel CPUs e.g. the 312

Assuming the disks and array are fine it should be straightforward.
scotterm
Aspirant
Dec 01, 2014
What do you mean by the procedure for data recovery? My disks are fine and its still working but giving me this error regularly.

Can I get a replacement PS?

Thanks
mdgm-ntgr
NETGEAR Employee Retired
Dec 01, 2014
We don't sell replacement PSUs for the Ultra.
scotterm
Aspirant
Dec 02, 2014
It's only just 3 years old and so I have to replace? Warranty is only just finished...
silvercue
Aspirant
Apr 30, 2015
I have also started to get this error on my Readynas Ultra 2.0. This followed these activities that I did in an attempt to get the front USB 3.0 slot to work:

1. Updated radiator to latest version
2. Updated firmware to latest version
3. Added the 2nd USB drive to 2nd rear slot as I could not get front slot to work

I have now disconnected the 2nd USb drive and am not getting errors currently but no jobs or load is underway. i will post back after 24 hours
silvercue
Aspirant
May 05, 2015
So basically I got this error when 2 USB HDDs were plugged in.

When I reverted back to one I got no more errors. I left it longer that 24 hours so backup jobs ran and it still generated no errors with only 1.

Good to find the cause and halt the errors but disappointing I can't use both drives at the same time.
silvercue
Aspirant
May 20, 2015
Ignore my last post. Although removing the USBs seemed to hep the messages are back with nothing attached. Get log entries a few times a minute.

Do I need a new NAS ? I am using a readyNas Ultra 2.
mdgm-ntgr
NETGEAR Employee Retired
May 20, 2015
It does sound like either the PSU is failing or some other hardware.