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Forum Discussion
Xibo
Jan 25, 2016Aspirant
PRO 6 doesn´t recognize disk in slot 1 #26379287
Hi guys,
I´m a happy Readynas-User since 2008. My first one- a Duo was replaced with an Ultra 4 and in 2013 I also bought a Pro 6. Both were running fine, but now I have an issue with the bigge...
- Jan 25, 2016
Assuming the disk is inserted properly this would appear to suggest a hardware issue.
If you open a support case please describe the tests you have done. Let me know your case number.
mdgm-ntgr
Jan 25, 2016NETGEAR Employee Retired
If the slot has failed and if the unit is still under warranty then an RMA would be the solution.
Can you send in a few sets of logs from the system (see the Sending Logs link in my sig) with different known working disks in slot 1? Perhaps there will be some clues in the logs as to what is going on.
Welcome to the Community!
- XiboJan 25, 2016AspirantThanks! I sent you some logs a few seconds ago, as described in your link...
- mdgm-ntgrJan 25, 2016NETGEAR Employee Retired
Assuming the disk is inserted properly this would appear to suggest a hardware issue.
If you open a support case please describe the tests you have done. Let me know your case number.
- XiboJan 26, 2016AspirantTicket nr. is # 26379287 Will call support tomorrow. It´s outside business hours now...
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