Forum Discussion

Aspirant

Jan 25, 2016

Solved

PRO 6 doesn´t recognize disk in slot 1 #26379287

Hi guys, I´m a happy Readynas-User since 2008. My first one- a Duo was replaced with an Ultra 4 and in 2013 I also bought a Pro 6. Both were running fine, but now I have an issue with the bigge...

Installation & Upgrade

mdgm-ntgr
Jan 25, 2016
Assuming the disk is inserted properly this would appear to suggest a hardware issue.

If you open a support case please describe the tests you have done. Let me know your case number.

mdgm-ntgr

NETGEAR Employee Retired

Jan 25, 2016

Assuming the disk is inserted properly this would appear to suggest a hardware issue.

If you open a support case please describe the tests you have done. Let me know your case number.

Xibo

Aspirant

Jan 26, 2016

Ticket nr. is # 26379287 Will call support tomorrow. It´s outside business hours now...

mdgm-ntgr
NETGEAR Employee Retired
Jan 26, 2016
Sure.

I see you used the contact us form. Please note that your case will be automatically deleted if you don't make contact within (24 hours, I think) of filling in the Contact Us form.
- Xibo
  Aspirant
  Feb 08, 2016
  Just want to give a final update on my case... Since it was a hardware problem I got a new device in exchange at last Saturday. Everything works fine so far. :) Thanks for your assistance mdgm and to the other support guys involved. Problem solved... Thread can be closed.
  - BrianL2
    NETGEAR Employee Retired
    Feb 08, 2016
    Hi Xibo,
    
    Thanks for updating the thread. You may now close it or tag it as resolved by clicking the "Accept as Solution" button in one of the responses that you received.
    
    Let us know if you have further questions.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team