We have a 4220 ReadyNas whtat we upgraded from 6.5.1 to 6.73.After the upgrade the RAIDr shows status as TFTP_REQ.We tried the USB recoveryTried the USB recovery a 2nd time with 6.74 (according to Netgear the 6.73 was not out there long for a number of buggy reasons).Still boots up to the Raidr screen but ultimatly says in the status line: TFTP_REQ.Tried the factory restet.... to no avail. The product was functioning perfectly until the upgrade.Now we cant get it up and are lookng for any insights to turn our boat anchor back into a function member of our IT infrastructure.Any help would be greatly appreaiated.

Try disconnecting everything from the USB ports and see if that will reboot.

After the USB recovery the system shuts down as is supposed to according to the directions. We then pull the USB drive so no USB is plugged into the NAS, power on the unit. It boots but ultimatly settles into the RAIDr showing the status: TFTP_REQ

Hi, Can you even cycle through the boot menu? Will it do anything? Is it possible to boot into Tech Support Mode? If so, then probably let Support have a look at it. https://kb.netgear.com/24869/How-do-I-access-the-boot-menu-on-my-ReadyNAS-3220-4220

tradtke wrote: After the USB recovery the system shuts down as is supposed to according to the directions. We then pull the USB drive so no USB is plugged into the NAS, power on the unit. It boots but ultimatly settles into the RAIDr showing the status: TFTP_REQ No UPS that uses USB either?

Good Question. Yes, we defiinlty can cycle thru the boot menu.We Can even ping the default address 192.168.168.168 and telnet to the unit (although we dont have the UN/PW as NetGear says they dont give that out)

Problem After upgrade to 6.73. TFTP_REQ

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StephenB
Guru - Experienced User
Jun 19, 2017
Try disconnecting everything from the USB ports and see if that will reboot.
- tradtke
  Aspirant
  Jun 19, 2017
  After the USB recovery the system shuts down as is supposed to according to the directions. We then pull the USB drive so no USB is plugged into the NAS, power on the unit. It boots but ultimatly settles into the RAIDr showing the status: TFTP_REQ
  - Hopchen
    Prodigy
    Jun 19, 2017
    Hi,
    
    Can you even cycle through the boot menu? Will it do anything? Is it possible to boot into Tech Support Mode? If so, then probably let Support have a look at it.
    
    https://kb.netgear.com/24869/How-do-I-access-the-boot-menu-on-my-ReadyNAS-3220-4220
mdgm-ntgr
NETGEAR Employee Retired
Jun 19, 2017
So you don't have a DHCP server on your network?

In the TFTP_REQ state local telnet is active.
- tradtke
  Aspirant
  Jun 19, 2017
  No DHCP Server on the network that the 4220 is on. We can put one up if that offers a path to a potential solution. (Or a TFTP server for that matter).
  - mdgm-ntgr
    NETGEAR Employee Retired
    Jun 19, 2017
    Well a DHCP server would enable it to get an I.P. if you can boot it to tech support mode. The NAS needs to be able to pickup everything it needs to connect to the internet automatically for this to be easy to look at remotely.
    
    TFTP_REQ does suggest that USB Boot Recovery is needed.
    
    You could try the new beta version which has some improvements: https://www.readynas.com/contributed/mdgm/usbbootrecovery/usbrecovery.v2.0.R15-T3.zip