Forum Discussion

Aspirant

Jun 07, 2018

Problem with Mynetgear account showing no devices registered

Tried to log inot Mynetgear and found it says no products registered when I have at least 30. Tried from different machines and 4hrs ago and now and still the same. Error: "No products regist...

Business Discussions

JohnCM_S

NETGEAR Employee Retired

Jun 08, 2018

Hi clinford,

We have already sent a follow up about this. We have not receive any ETA yet on when this would be fix.

Regards,

clinford

Aspirant

Jun 14, 2018

This still appears to be donw, any ETA ?

Thanks Chris.

JohnCM_S
NETGEAR Employee Retired
Jun 19, 2018
Hi clinford,

This issue should have been fixed already.

Regards,
- clinford
  Aspirant
  Jun 20, 2018
  Sorry no, still getting the error "No products registered under your profile".
  
  Regards Chris.
  - YeZ
    NETGEAR Expert
    Jul 26, 2018
    Sorry for the delay. We should have identified the root cause and plan a fix soon. I sent you private message asking for your user email so we can validate it's the same root cause. Thank you.