NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
PSU not detected after upgrade to FW 6.9.1
After upgrading to FW version 6.9.1 from 6.8.x i see log messages that indicate PSU1 not detected and PSU2 not detected. The unit is populated with 12 4TB drives. I've attempted to upload the logs ...
This past weekend I was able to shut down the unit, remove the power cords, remove the power supplies, release the drives from each slot and blow out any dust (there was no visible dust inside the unit and while compressed air was blowing there was no visible dust being displaced) and clean any dirt from the contacts on the back of the power supplies (there was no visible difference after cleaning the contacts.
The unit was reassembled and powered up. Since 6.9.2 had been downloaded it was installed as the machine rebooted.
Upon accessing the GUI the power supplies were both shown as installed and functioning.
While the problem is solved I'm not 100% sure that dirt was the problem and the reappearance of the power supplies could be associated with the extended amount of time the unit was powered down.
scottonaharley wrote:
Am I expected to convert every file contained log download from .log (text) to a pdf?
No. You shouldn't post the log zip here, as there is some personal information in them that will then be accessible to the whole planet.
You are supposed to email the zip using the instructions here: https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators
Another approach is to PM (private message) the mod, and send a link to the log zip (using google drive, dropbox, ...). You send a PM using the envelope link in the upper right of the forum page.
Either way, normally logs aren't sent unless a mod requests them (and they are directed to that mod).
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
