NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

DannielJ's avatar
DannielJ
Aspirant
Jul 22, 2017

RAID5- Data degraded (data innaccessible) then Volume disapeared after reboot

Hello, When I came back from home, my nas displayed "DATA degraded" on the screen. As I could not access the data, I tried rebooting it, but without success, the data degraded is not showing anymore...
ReadyNAS OS 6 on Legacy models
JennC's avatar
JennC
NETGEAR Employee Retired
Jul 24, 2017

Hello DannielJ,

 

Unfortunately, ATA error is not good, it is more worisome that you have 2 disks getting this error message. I strongly suggest to contact support team asap. This may need data recovery, if data is still recoverable.

 

Welcome to the community!

 

Regards,

DannielJ's avatar
DannielJ
Aspirant
Jul 25, 2017

Hello, Thank you for your answer, it is indeed strange that both failed at the same time.

I have checked the logs and the error never happened on any of the disks before.

How do I contact the support team please ?

    • DannielJ's avatar
      DannielJ
      Aspirant
      Jul 25, 2017

      Thanks, I have registered my product, I guess i have to pay to have the support ? 

      • JennC's avatar
        JennC
        NETGEAR Employee Retired
        Jul 25, 2017

        Hello DannielJ,

         

        Yes, i believe you may need to purchase a per incident contract first then they will check and decide if it is still possible for data recovery.

         

        Regards,

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More