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Forum Discussion

DannielJ's avatar
DannielJ
Aspirant
Jul 22, 2017

RAID5- Data degraded (data innaccessible) then Volume disapeared after reboot

Hello, When I came back from home, my nas displayed "DATA degraded" on the screen. As I could not access the data, I tried rebooting it, but without success, the data degraded is not showing anymore...
ReadyNAS OS 6 on Legacy models
DannielJ's avatar
DannielJ
Aspirant
Jul 25, 2017

Hello, Thank you for your answer, it is indeed strange that both failed at the same time.

I have checked the logs and the error never happened on any of the disks before.

How do I contact the support team please ?

  • DannielJ's avatar
    DannielJ
    Aspirant
    Jul 25, 2017

    Thanks, I have registered my product, I guess i have to pay to have the support ? 

    • JennC's avatar
      JennC
      NETGEAR Employee Retired
      Jul 25, 2017

      Hello DannielJ,

       

      Yes, i believe you may need to purchase a per incident contract first then they will check and decide if it is still possible for data recovery.

       

      Regards,

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