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Forum Discussion

DannielJ's avatar
DannielJ
Aspirant
Jul 22, 2017

RAID5- Data degraded (data innaccessible) then Volume disapeared after reboot

Hello, When I came back from home, my nas displayed "DATA degraded" on the screen. As I could not access the data, I tried rebooting it, but without success, the data degraded is not showing anymore...
ReadyNAS OS 6 on Legacy models
DannielJ's avatar
DannielJ
Aspirant
Jul 25, 2017

Thanks, I have registered my product, I guess i have to pay to have the support ? 

  • JennC's avatar
    JennC
    NETGEAR Employee Retired
    Jul 25, 2017

    Hello DannielJ,

     

    Yes, i believe you may need to purchase a per incident contract first then they will check and decide if it is still possible for data recovery.

     

    Regards,

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