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Forum Discussion
ReadyCloud not connecting
This morning I went to check on a unit and got "Unable to connect you can only connect to units on your network". I normally just reload the page and it works, this morning it didn't work. All 8 uni...
There is nothing wrong with what you are getting. :) There might have been minor changes on the ReadyCloud portal like getting the popup message but nothing has change if pertaining to accessing your NAS.
The Manage button under discovered devices and the message you are getting when clicking on the Admin page link is just the same.
The message is actually saying that if you are on the same network as your NAS then you should access it using the IP Address.
The Discover tab is for the list of devices detected on your local Network. Clicking on the Manage button is just like clicking on the http://NASIPADDRESS link as shown above.
The ReadyCloud App is for your Windows PCs and it is needed if you want to remotely manage your NAS outside your Network.
Hope this helps!
Regards
Thanks for all the information. I downloaded the "app" on another machine and it signs in and will connect to the admin page.
But the question remains unanswered (as far as I can tell). "What changed?"
I can connect locally to the admin page from discovery/manage or the app or justs by the ip address in a browser (although that was troublesome on IE) but I liked the convenience of the cloud portal showing all my devices and being able to link directly to the admin page. I'm on the same LAN as all the devices and really don't use any remote features of the Cloud.
But Netgear must of changed something to make this stop working OR like last year when they shut off the cloud and wiped out the home folders something again has gone wrong.
Hi johnw248
It actually did not stopped working.
The only thing that might have changed is the Alert message when accessing the Admin page of the NAS. Instead of taking you directly to the NAS Admin page it presents you that popup Window saying that if you are locally connected then you should access using the NAS IP and you only need to click on the IP Address link to proceed to the Admin page.
This does not happen on the Discovery tab because it only detects devices connected to your LAN Network and on the App because it detects if the computer used is on the LAN or remotely connected through to the server which uses VPN.
The Home tab where you usually access the ReadyNAS Admin page is actually showing the connected devices from the ReadyCloud server and it does not detect if it is on the same LAN. that is why it gives you the message that if you are connected to your LAN then you should use the IP Address of the NAS instead.
Hope this helps!
Regards
It appears that there is no solution with the current FW release. Maybe it'll work again with a later release but for the time beilng I have to switch readycloud to DISCOVER to be able to open the admin page. A little more troublesome and makes it less likely that I'll find a failed drive or problem as quickly as I would before. Since there are eight devices and a lot of hard drives to monitor this is a problem for me. And to make matters worse I have three more boxes standing by (one 316 and two 426) to put on the system as I slowly build and inventory of 10TB drives to populate them.
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