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Forum Discussion
ReadyNAS 204 Will not shut down fully, shows do_exit+9ec
When trying to shutdown my ReadyNAS 204 it hangs with an error of do_exit+9ec on display. The only way to recover is to disconnect the AC power cord and reconnect. I have the most current version ...
Find my answers below:
1. Did you try both upper and lower Ethernet port? Did both ports fail to get an IP address?
Yes, both ports and nothing. Even tried to boot up with each one, after the system is cold, and nothing, both ports fails to get IP address.
2. When it fails to get an IP address, did RJ45 LED on Ethernet port come on? Or no any Ethernet LED at all?
Yes, both ports shows a solid green light only, no other light or color is displayed. See pics. Both Ethernet shows this solid green light wheather the cable is plugged or not.
3. When this happens, does power LED eventually become solid green? Meaning boot completed successfully but without an IP? Yes, exactly, solid green light and booting is completed successfully.
4. If boot finishes, you press power button two or three times depends on if LCD is on, does it initiate power off sequence, and eventually display do_exit+9ec message on LCD with system fully shutdown but fails to turn off power?
Yes, what you described is exactly what happens....
5. Anything else you felt abnormal before the system ran into problem? I don't know if it is abnormal or not, really didn't pay attention to it before the problem, but the system boots up quite fast until it gets to 95%, the it takes longer time to finish, but it does finish OK. I reinstalled the OS from the boot menu, didn't fix anything. The fan sounds normal, the system temperature as I touch it, seems normal.
Sorry for your troubles. I will try to contact our tech support and see if they can RMA your unit, if so, you will be notified by PM. Once you received replacement unit, simply move your drives to new unit, it should come up with everything same as before. Thanks.
Thanks a lot, if RMA is approved, please let me know, as the shipping address from the original shipping changed (need to confirm)
Ronny
ronnycr, I understand that support is waiting on you providing your shipping details to them. Did you get their email?
Yes, I got the email. I sent the information more than a week ago and unfortunately, I haven't receive any news. I don't live in USA, and I was going to take advantage of a friend traveling to US to take the box. He is leaving this comming monday, but I guess I will miss it. I had never send anything back to NETGEAR, so I am not familiar with the timing... I thought was going to be faster...
I am having the same issue, please help.
- Do you still see this on 6.9.4 Beta?
Were you able to try to upgrade to BETA firmware?
You may want to try and let us know if you still see the same issue.
RegardsI cannot even get to the Webbased UI to install the firmware.
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