NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

alanreadynas's avatar
alanreadynas
Aspirant
Nov 08, 2016
Solved

Ready Nas update Fail

Hi- I was attempting to update my firmware 4.1.14 to 15 when the unit seems to have frozen. After the update was verified I was asked to reboot but when I pushed to shut down and reboot button nothing happened. I tried again and now the unit stays on with a steady green light flashing fast and regular. Raidar no longer lists the model and shows the drives (2) as Not present. Also, when I ask to see Fronview, it comes up unreadable (Null).

BTW, I can also still read and play the contents of the volume in finder.

Baffled,

Alan

17 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Do you have a backup?  Might be a good time to make one.

     

    Odds are you have a filling OS partition.  If you have SSH enabled and are ok with linux commands you could confirm that (and likely fix it).

    • alanreadynas's avatar
      alanreadynas
      Aspirant

      I do have some backups but I'd still like to fix the problem. what is SSH enabled?

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        alanreadynas wrote:

        what is SSH enabled?


        Likely it isn't enabled if you don't know.  There's an add-on for the NAS that allows you to access the NAS using ssh, giving you a low-level command line interface to the linux operating system.

         

        If you have a backup, you can do a factory default on the NAS which will wipe the disks and do a fresh factory install.  You'd then set up the NAS again and restore the data from the backup.

         

        Another option is to contact Netgear support at my.netgear.com and ask about per-incident (paid) support.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More