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Forum Discussion
readycloud android app media backup duplicating files
I have lots of photos and videos on my phone, all of which have already backed up to my ReadyNAS using the andriod app. I had the backup paused for a while and now am trying to restart the backup fea...
Yes, I had a problem with one of my backup folder which ended up being very very large. This back up folder was created using media backup with IOS app and a previous version of the NAS firmware. The reason for the large size was the app ended up creating duplicate files each time I selected to backup to the same folder in the IOS app. When this happened, I had puased my backup and the NAS firmwar at this point was 6.4.2. I have upgraded since to 6.50 and the current version I have is 6.5.1. There was a ticket with Neatgear regarding the large folder access issue and I can provide you with that if you like to take a look.
Seems like this duplicate file problem has been there for a while. I upgraded my NAS firmware hoping it was fixed but doesnt look like it.
Now my whole point of purchasing NAS seems useless as am no longer backing up the media from my phones, risking a big loss in case of a failure.
Just so you know, the problem happens on both IOS and Android media backups.
Hi kpready,
Yes. We are aware of this problem and still investigating why this it's happening. Have you reported this to NETGEAR support?
Kind regards,
BrianL
NETGEAR Community Team
No, am out of the 90 day hardware warranty as of now. My original ticket was regarding opening a certain backup folder on the NAS device. However, the large folder was created as a result of this duplicating issue. So, am not sure if I can go back and reopen that ticket.
Also, do you have an ETA on when it might be fixed?
Hi kpready,
I apologize, I wasn't able to check your device warranty entitlement. At this moment, I'm not certain when a fix will be available. I will update this thread or send you a PM if I hear something.
Kind regards,
BrianL
NETGEAR Community Team
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