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Forum Discussion
readycloud android app media backup duplicating files
I have lots of photos and videos on my phone, all of which have already backed up to my ReadyNAS using the andriod app. I had the backup paused for a while and now am trying to restart the backup fea...
I thought I'm doing something wrong but it seems the problem persists. Since the questions from the moderator hinted that if the files were copied with other program, it might result in duplications, that could lead to the conclusion that the Media Backup does not check the files, but it uses a sync database. If that is erased or compromised, the program simply copies again all the files it finds. Again, and again.
Should that be the case, is there any chance to know what file is storing the sync info and where to find it, and perhaps find whether a memory cleaner erases it? It seems this problem persists for some years now and it's kind of embarassing to not have a solution yet. Thank you in advance.
What firmware version your NAS is running at? You may try to disable the snapshot on the media share/folder on the NAS where the readycloud android app is in sync.
Welcome to the community!
Regards,
Marty_M
NETGEAR Community Team
zavill
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Marty_M
NETGEAR Community TeamVersion 6.7.5. Snapshot is off and the files keep getting duplicated over and over and over.
Marty_M wrote:zavill
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Marty_M
NETGEAR Community TeamThank you for your suggestions and apologies for this belated reply.
ReadyCloud rev. 1.0.9.6
NAS rev. V1.0.9.6_1.2.19
In my case it does NOT duplicate at every sync. When it does, I let it go and finish the sync, then I delete the duplicates (painful, I have to manually delete more than 3,000 files, leaving aside the fact that the sync takes a lot) and then it works well for a while. That 'a while' could be a couple of months. Therefore it is difficult to replicate the situation when it starts duplicating as it seems quite random in my case.
Sorry for not being more helpful with this.
zavill
Marty_M wrote:What firmware version your NAS is running at? You may try to disable the snapshot on the media share/folder on the NAS where the readycloud android app is in sync.
Welcome to the community!
Regards,
Marty_M
NETGEAR Community Team
Thank you. Rev V1.0.9.6_1.2.19
Not sure how to disable the snapshot as you suggested.
Best regards,
zavill
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