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Forum Discussion

johnw248's avatar
johnw248
Aspirant
May 05, 2018

ReadyCloud not connecting

This morning I went to check on a unit and got "Unable to connect you can only connect to units on your network". I normally just reload the page and it works, this morning it didn't work.  All 8 uni...
Performance
StephenB's avatar
StephenB
Guru - Experienced User
May 06, 2018

Are your NAS using static addresses?

 

If you look on the cloud page in the web UI, there should be status on both internet connectivity and readycloud connectivity.  What are you seeing there?

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
May 06, 2018

Hi johnw248

 

Are you using the ReadyCloud desktop app? 

 

You have to check what StephenB mentioned regarding Internet and Services availability, This to make sure your NAS is connected on the Internet to use ReadyCloud.

 

Regards

 

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