Forum Discussion

Aspirant

Aug 28, 2020

ReadyCLOUD VPN Disconnected

I have set up remote access to a ReadyNAS 212 (6.10.3 )for a customer. It was working fine in my office and I reinstalled the equipment in their office this week. Customer gets a "Connected (VPN d...

JohnCM_S

NETGEAR Employee Retired

Aug 28, 2020

Hi Say42,

Can you try assigning a static DNS on the NAS? You can use Google's public DNS (8.8.8.8 and 8.8.4.4) or the router's IP address.

You can also try disabling the security software installed on the computer and see if that helps.

Regards,

Say42

Aspirant

Aug 31, 2020

Thanks for your reply, it made me check a few things

I now have 2 W10 machines on a network that can connect, PC 1 now has a static IP of 8.8.8.8 and wasn't connecting until I changed the DNS setting but I have just reset it back to automatic and it still connects. PC2 uses the ISP router's address which in turn uses the ISP's DNS Server (can't be changed) and has always connected.

I have 2 other PCs behind another router so effectively on another network. 1 (Win7) which won't connect (but did during my original tests) and another W10 using wifi which connects without a problem.

I have just notice that on the 3 W10 machines there is a network adaptor shown that is identified as "Leaf Networks Adaptor", this doesn't exist on the Win7 machine, is this significant? I have reinstalled the ReadyCLOUD client on the Win7 machine this morning.

Thanks for any suggestions

StephenB
Guru - Experienced User
Aug 31, 2020
Say42 wrote:

I have just notice that on the 3 W10 machines there is a network adaptor shown that is identified as "Leaf Networks Adaptor", this doesn't exist on the Win7 machine, is this significant? I have reinstalled the ReadyCLOUD client on the Win7 machine this morning.

Yes, it is significant. The Leaf adapter is the ReadyCloud VPN (Netgear purchased Leaf Networks in 2010, and uses that tech in ReadyCloud). Did you try rebooting the Win7 PC after the install?

Say42 wrote:

I now have 2 W10 machines on a network that can connect, PC 1 now has a static IP of 8.8.8.8 and wasn't connecting until I changed the DNS setting but I have just reset it back to automatic and it still connects.

Do you mean the DNS setting was 8.8.8.8 ??? Or the actual IP address of the PC? 8.8.8.8 is Google's public DNS server (along with 8.8.4.4). That should find the ReadyCloud servers with no problems.
- Say42
  Aspirant
  Aug 31, 2020
  I have rebooted the Win7 PC and the Leaf adaptor is still not showing up. Probably not worth bothering to look for a reason/solution as I have access from the W10 machines
  
  As far as the W10 machine is concerned, I was referring to its DNS server address. Doesn't seem to make any difference (now) whether I use a fixed DNS server address or let the DHCP server allocate one.
  
  Will have another play with the client's PC tomorrow and see whether the "VPN disconnected" problem still exists
  
  Thanks for your help