NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dellwilson's avatar
dellwilson
Aspirant
Mar 20, 2019

ReadyNAS 102 is offline when viewed from ReadyCloud

When I go to ReadyCloud, it shows my device but says it is offline. When I log into the ReadyNAS directly, it shows the system as healthy and connected to ReadyCloud. I leave ReadyCloud and rejoin with no problem but ReadyNAS still shows offline.

 

I had to shut the drive down a couple of days ago and I notice from the log that some user accounts were deleted automatically when I powered it back up.

 

Please help.

 

Mar 20, 2019 09:09:15 PM
 
Account: User 'dellwilson@me.com' was deleted.
Mar 20, 2019 12:00:29 AM
 
Snapshot: Snapshot c_1553058028 was successfully created for share or LUN readydrop.
Mar 19, 2019 06:05:06 PM
 
Account: Finished updating home folder ownership for user dellwilson@me.com.
Mar 19, 2019 06:05:04 PM
 
Account: Updating home folder ownership for user dellwilson@me.com.
Mar 19, 2019 06:04:08 PM
 
Account: User 'jordancwilson24@gmail.com' was deleted.
Mar 19, 2019 06:04:05 PM
 
Account: User 'alw1695@gmail.com' was deleted.
Mar 19, 2019 06:04:03 PM
 
Account: User 'dellwilson@me.com' was deleted.
Mar 19, 2019 05:15:20 AM
 
System: ReadyNASOS background service started.
Mar 17, 2019 09:54:46 AM
 
System: The system is shutting down.

4 Replies

Replies have been turned off for this discussion
      • StephenB's avatar
        StephenB
        Guru - Experienced User

        It certainly shouldn't have deleted ReadyCloud account.  I suggest downloading the log zip file.  Then send JohnCM_S or Marc_V  a private message that iasks them to analyze the logs.  Include a link to the log zip file (in google drive, dropbox, etc) and also a link to this thread.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More