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Forum Discussion
ReadyNAS 104 - 6.1.5 same issue as 6.1.4
So as per post in this thread
http://www.readynas.com/forum/viewtopic.php?f=65&t=73537&start=105
So did all the above, updated to 6.1.5 beta did a factory reset and copied back all the data (5.5TB), now same issue when copying files, they start to copy and then just drop out. Netgear this is terrible why would you release a product that is not capable of doing its advertised function. Am I expected to copy all the data off again and then try again? Should I just stop using your products (I have 2 NAS's, router and switch) and go elsewhere with my own personal business and our corporate stuff?
Also why was the thread (http://www.readynas.com/forum/viewtopic.php?f=65&t=73537&start=105) locked before any feedback could be provided hence this new post......
http://www.readynas.com/forum/viewtopic.php?f=65&t=73537&start=105
Called netgear support asked to join Beta program, they emailed NDA and then the firmware to me and confirmed that the beta firmware will be upgradable to the final version without needing to rebuild the array again, however as stated it is required to rebuild and recopy all data after installing the beta firmware.
So time to copy 5TB back to my NV+, upgraded firmware and factory reset and then rebuild array and recopy data.
So did all the above, updated to 6.1.5 beta did a factory reset and copied back all the data (5.5TB), now same issue when copying files, they start to copy and then just drop out. Netgear this is terrible why would you release a product that is not capable of doing its advertised function. Am I expected to copy all the data off again and then try again? Should I just stop using your products (I have 2 NAS's, router and switch) and go elsewhere with my own personal business and our corporate stuff?
Also why was the thread (http://www.readynas.com/forum/viewtopic.php?f=65&t=73537&start=105) locked before any feedback could be provided hence this new post......
26 Replies
Replies have been turned off for this discussion
- Here are the intrid.log to show the reset was done after the upgrade to 6.1.5
[2013/12/24 13:07:09] Factory default initiated by Frontview!
[2013/12/24 13:07:20] Defaulting to X-RAID2 mode, RAID level 5
[2013/12/24 13:07:49] Factory default initiated on ReadyNASOS 6.1.5. - Yes, wide spread issue: viewtopic.php?p=414277#p414277
chirpa wrote: Yes, wide spread issue: http://www.readynas.com/forum/viewtopic.php?p=414277#p414277
Yes I know the thread you link to however is for 6.1.4, the newly released firmware 6.1.5 is supposed to fix the issue after a factory reset as it recreates the btrfs using different settings, however after doing this over the course of 5 days I am still left with the same issue.- Yes, still waiting for NTGR to give a response to the outstanding issues. It is holidays in the USA this last/next week, so may have to wait a bit.
- What model disks are you using and what are the SMART+ stats for the disks like?
chirpa wrote: Yes, still waiting for NTGR to give a response to the outstanding issues. It is holidays in the USA this last/next week, so may have to wait a bit.
On the phone now with Netgear support, but to be honest I thing this box will go in the bin.mdgm wrote: What model disks are you using and what are the SMART+ stats for the disks like?
Drives are WD RED WD30EFRX from the HCL
Smart status is perfect. I think it is the same issue with the btrfs filesystem as 6.1.4
Disk usage is at around 70% and wont copy anymore just like previous firmware.johnshortland wrote: chirpa wrote: Yes, still waiting for NTGR to give a response to the outstanding issues. It is holidays in the USA this last/next week, so may have to wait a bit.
On the phone now with Netgear support, but to be honest I thing this box will go in the bin.
Had to be transferred first to a different dept, call was answered and was then hung up on, I'm calling again and then binning this heap of....johnshortland wrote: johnshortland wrote: chirpa wrote: Yes, still waiting for NTGR to give a response to the outstanding issues. It is holidays in the USA this last/next week, so may have to wait a bit.
On the phone now with Netgear support, but to be honest I thing this box will go in the bin.
Had to be transferred first to a different dept, call was answered and was then hung up on, I'm calling again and then binning this heap of....
Called again, explained to agent the issue, supplied case ID and link to this thread, was put on hold for 20 minutes and again hung up on.johnshortland wrote: johnshortland wrote: johnshortland wrote: chirpa wrote: Yes, still waiting for NTGR to give a response to the outstanding issues. It is holidays in the USA this last/next week, so may have to wait a bit.
On the phone now with Netgear support, but to be honest I thing this box will go in the bin.
Had to be transferred first to a different dept, call was answered and was then hung up on, I'm calling again and then binning this heap of....
Called again, explained to agent the issue, supplied case ID and link to this thread, was put on hold for 20 minutes and again hung up on.
So Im now on call number 6, with no help what so ever, Each time I explain the issue im put on hold for 17 - 20 minutes and then hung up on, I think I'm done with Netgear, terrible product and even worse customer service.
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