Hello, I'm having some interesting issues occuring on my ReadyNAS RN104 after attempting to update from Firmware 6.5.2 -> 6.6.0 The firmware was updated via the admin portal, i.e. not a manual upload of the firmware. I received an email suggesting the NAS was rebooting. After 30 minutes of no response / ping from the 'NAS I went to investigate. The LCD Panel had the "Rebooting, See you soon" message, however no activity appeared to be occuring (idle disks, link lights steady, status light solid).I bit the bullet and power cycled the NAS. When it powered up it showed version 6.6.0 so just figured I got struck by a reboot hang that seems to be historically common with the RN104's. However I began to notice the following: I could not access my Share folders anymore. The admin portal attempts to open/expand the folder, however it fails and just loops back to the top level screen.I also cannot mount to the shares using SMB.I also notice the user and group owners for file permissions have been reset to "guest" for all shares.Share permissions seem to be the same, but no impact on access, even changing to allow "Everyone" accessmyNETGEAR acount suggests my NAS is offline, hinting communication has gone funky somewhere.readyCLOUD app suggesting a similar status Reading some forum discussions on similar issues I did the following: Removed the NAS from myNETGEAR account. Disconnected my readyCLOUD account and rejoined. NAS is now appearing as ONLINE. Reset the "admin" user account - aka re-apply the same password to the account. I can now access the shares correctly and see the data inside. However I can't access the shares via the readyCLOUD app or via SMB. That's when I notice the SMB service is turned OFF ! Any attempts to turn the SMB service back on fail. The system sits there thinking for a while but after it refreshes the GUI the service remains OFF. I have attempted a manual update (upload firmware) of 6.6.0 as well as the Reinstall OS Boot Menu option. Neither have been succesful. :(Am I staring in the face of a Factory Reset?

Which apps do you have installed? Can you send in your logs (see the Sending Logs link in my sig)?

I updated my readyNAS from FW 6.52 to 6.60 from homepage notice a few days ago. All went well ( I have backup battery power so no power issues) and did a backup after. Today I called up NAS and the cover page says version 6.52 and it will go no further. Now what?

Hello KJG_1, The update server included the version 6.6.0 yesterday. Can you try again please? Regards,

CouchPotato2, Deluge, HeadPhones, NZBGet, Python, SickRage, SMB Plus All were "on" during the update, I believe. I have sent a copy of my logs as per your request.

I tried to download the 6.60 software to my computer but it failed -Network error.My RN104 box says its firmware is 6.60 after bootup but when I log into it through the computer the splashpage says 6.52 and It goes no further. I don't see how I can rerun another update if I cannot get to the home page.

Forum Discussion

tanyero

Aspirant

Oct 07, 2016

ReadyNAS 104 Firmware 6.5.2 to 6.6.0 Issues (Share Access, SMB Disabled)

Hello,

I'm having some interesting issues occuring on my ReadyNAS RN104 after attempting to update from Firmware 6.5.2 -> 6.6.0

The firmware was updated via the admin portal, i.e. not a manual upload of the firmware. I received an email suggesting the NAS was rebooting. After 30 minutes of no response / ping from the 'NAS I went to investigate. The LCD Panel had the "Rebooting, See you soon" message, however no activity appeared to be occuring (idle disks, link lights steady, status light solid).

I bit the bullet and power cycled the NAS. When it powered up it showed version 6.6.0 so just figured I got struck by a reboot hang that seems to be historically common with the RN104's. However I began to notice the following:

I could not access my Share folders anymore. The admin portal attempts to open/expand the folder, however it fails and just loops back to the top level screen.
I also cannot mount to the shares using SMB.
I also notice the user and group owners for file permissions have been reset to "guest" for all shares.
Share permissions seem to be the same, but no impact on access, even changing to allow "Everyone" access
myNETGEAR acount suggests my NAS is offline, hinting communication has gone funky somewhere.
readyCLOUD app suggesting a similar status

Reading some forum discussions on similar issues I did the following:

Removed the NAS from myNETGEAR account. Disconnected my readyCLOUD account and rejoined. NAS is now appearing as ONLINE.
Reset the "admin" user account - aka re-apply the same password to the account.

I can now access the shares correctly and see the data inside. However I can't access the shares via the readyCLOUD app or via SMB. That's when I notice the SMB service is turned OFF !

Any attempts to turn the SMB service back on fail. The system sits there thinking for a while but after it refreshes the GUI the service remains OFF.

I have attempted a manual update (upload firmware) of 6.6.0 as well as the Reinstall OS Boot Menu option. Neither have been succesful. :(

Am I staring in the face of a Factory Reset?

6.6.0

File Sharing

Installation & Upgrade

readynas 104

RN104

SMB

16 Replies

Replies have been turned off for this discussion

sst4556
Aspirant
Oct 22, 2016
I figured you wouldn't be easily able to roll back to the previous firmware, hence the thumb drive. I'll pull the drives, and be using the restore feature to reload the os using the image on the thumb drive.
sst4556
Aspirant
Oct 22, 2016
I have also had several issues with the 6.6.0 update. I'm unable to login using the ip address in a web browser, however, if I use the ip address followed by /admin I am able to log in. Also, Readynas Surveillance, I was unable to log in after the update. This was the biggest issue as the app handles several cameras. I had to uninstall it, and fortunately had the app on a backup drive as it appears the app is no longer listed in the netgear download store. Additionally there are little idiosyncrasies such as using the sync with amazon cloud, again, unable to login due to the original login issue associated with the ip address. Is soon as I get the chance to grab a thumb drive, I'm blowing it back to 6.5.2. I'm glad I didn't update both units.
- KJG_1
  Aspirant
  Oct 22, 2016
  Somewhere in my reading ReadyNAS files or e-mails, it states that you cannot roll back from 6.6.0 to 6..5.2; non reversable. So you would have to wipe the system and rebuild to 6.5.2.
  
  Good to know about the admin suffix.
mdgm-ntgr
NETGEAR Employee Retired
Oct 07, 2016
Which apps do you have installed?

Can you send in your logs (see the Sending Logs link in my sig)?
- tanyero
  Aspirant
  Oct 09, 2016
  CouchPotato2, Deluge, HeadPhones, NZBGet, Python, SickRage, SMB Plus
  
  All were "on" during the update, I believe.
  
  I have sent a copy of my logs as per your request.
- KJG_1
  Aspirant
  Oct 08, 2016
  I updated my readyNAS from FW 6.52 to 6.60 from homepage notice a few days ago. All went well ( I have backup battery power so no power issues) and did a backup after. Today I called up NAS and the cover page says version 6.52 and it will go no further. Now what?
  - JennC
    NETGEAR Employee Retired
    Oct 08, 2016
    Hello KJG_1,
    
    The update server included the version 6.6.0 yesterday. Can you try again please?
    
    Regards,