ReadyNAS 104 keeps shutting down

Question

I have a ReadyNas 104, OS: 6.4.2.We had a power outage earlier today and I had forgotten about my ReadyNAS until I could not access it.&nbsp;I rebooted it and it was fine for a few hours then shut down for no apparent reason.It was restarted and then after about 10 minutes it shut down again.I restarted it and after less than 5 minutes again it shut down.I rebooted again and checked for firmware and saw there was an update so installed that.&nbsp;I had hoped that the firmware upgrade would have sorted any issues but it has not made any difference.The unit still shuts down after between 5 and 10 minutes.&nbsp;The logs do not indicate anything to be the cause.&nbsp;The unit is in my lounge on top of a tower PC next to my TV stand. It has been there for over a year without any problems.I am now concerned that the power outage may have caused damage to the unit.&nbsp;Could over heating cause it to shut down? I only ask as I have seen the CPU temp running at 75 degrees.&nbsp;Any ideas or suggestions please?&nbsp;Thanks, Wayne&nbsp;

MrWayne · Answer

** UPDATE **&nbsp;I left my NAS powered off over night.Tried it again this morning and still doing the same thing.&nbsp;I thought that maybe if I tell it to shut down from the admin page it might somehow clear any arrors.&nbsp;Well this turns out to have been a VERY bad idea.&nbsp;Now when it detects power it turns on and shows it has 2 HDDs installed.After a few seconds the HDD leds turn off and the power light starts flashing. The display reads BOOTING......Then gives: ERR NO DISKS DETECTED. The power LED continually flashes and the unit will not power off unless the power lead is disconnected.&nbsp;I am hoping that the disks have not failed.&nbsp;Can I reset the NAS to factory default (with disks removed) and then put them back in?Would this work or when the disks are reinserted will it try and reconfigure them and wipe all the data?&nbsp;Thanks.&nbsp;

mdgm-ntgr · Answer

A factory default wipes the disks installed at the time (wipes all data, settings, everything), partitions the disks, installs the OS from the flash onto a 4GB partition on the disks and creates a new volume. It sets things up how they would have been had the unit left the factory with 6.4.2 (in this case what is on the flash).
 
 Disks not installed at the time a factory reset is done would not be touched and with no disks installed a factory reset would fail as there is nothing for it to do.

When you said the system keeps on shutting down, do all the lights go off and the fan stop spinning when this happens?
 
 Did the logs indicate that the system was told to shutdown? Can you send me the zip file you downloaded (see the Sending Logs link in my sig) assuming you download the logs?

MrWayne · Answer

Hi mdgm.Yes the loghts go out and the fan stops spinning.Press the power button to power up again.&nbsp;Now yes I downloaded the logs but stupidly saved them to a folder on the NAS (Doh!)As far as I can remember the was nothing that indicated why it was shutting down.&nbsp;I did receive a few emails stating:&nbsp;Resyncing started for Volume data. and one that said:&nbsp;The system is shutting down. from when I told it to shut down from the admin page.&nbsp;Now when I power it on the following is happening:&nbsp;The power light comes on, Fan spins &amp; lights 1&amp; 2 for the 2 disks come on. The display states BOOTING.After a few seconds the display goes blank &amp; the disc lights go out. The power button/light is flashing.The display then says again BOOTING. The NAS stays like this for a couple of minutes then the display shows: ERR NO DISKS DETECTED.&nbsp;From here the only way to exit or shut down / power off is to remove the power lead.&nbsp;Wayne.

BrianL2 · Answer

Hi MrWayne,

&nbsp;

There are a couple things that I would recommend you to try.

&nbsp;

1. Remove the hard drives in your system (label/mark them so they won't get mixed up). Then boot &nbsp;the ReadyNAS and see if it stays on.

&nbsp;

2. Since the hard drives were removed, connect them (one by one) on a PC and run the hard drive manufacturer's diagnostic tool.

&nbsp;

Note: If the unit didn't stay on (step 1), there's no need to do step no. 2. &nbsp;

&nbsp;

Looking forward to your feedback.

&nbsp;

Kind regards,

&nbsp;

BrianL
 NETGEAR Community Team

MrWayne · Answer

Hi Brian L.Thanks for the suggestion.&nbsp;As per message 4 above, The unit now initally shows both disks present when booting then appears to not see them and gives an error.&nbsp;The unit at this point stays on but will not respond to ANYTHING. I have to remove the power lead to shut the uinit down again.&nbsp;I have removed each disk in turn and connected to a windows computer. The show up in "my computer" but they are not readable. I assume this is to do with the file systen the NAS uses.&nbsp;The drives also show up in Disk Management. If I right click on any part of the drive I have the option to:&nbsp;Convert to dynamic disk.Delete Volume.&nbsp;What file system does the NAS use? And why not use the NTFS file system.Then it would be possible to connect to a standard computer and retreive data.Wouldn't that be the logical way to format &amp; store data in a NAS?&nbsp;Wayne&nbsp;

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ReadyNAS 104 keeps shutting down

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