The unit shows "no IP Adress" even though the ethernet port shows activity and the router show connection.. When I initially tried to shut the unit down it said that it was shutting down and "Goodbye" but did not shut down. It looked like it displayed an instruction something like exit800. I pulled the plug and rebooted. Still no IP address. I used the boot option to reload the firmware; which it did but still shows no IP address. Any suggestions on where to go from here? The unit will still not shut down properly.

This happened to me recently and an OS re-install (using the Boot Menu) helped me out as it resets the I.P. settings. So do this:-To access the boot menu: 1. Power off your storage system. 2. Using a straightened paper clip, press and hold the Reset button. 3. Press the Power button.The system powers on.4. Continue to press the Reset button until the status display screen shows a boot menu message. 5. Press the Backup button to scroll through boot mode options.The status display screen shows the current boot mode option.6. When the status display screen shows the boot mode that you need, O.S. REINSTALL in your case, press and release the Reset button to confirm your boot menu selection. The system boots in the selected boot mode. O.S. reinstall does not delete your data, it will also reset the admin user password to the default which is ...... password (case sensitive)Once you have booted try RAIDar again, this should now show an I.P. address, if it is incorrect, edit using RAIDar "Admin Page" option using admin as login and password as the password

You can migrate the disks to another OS-6 ReadyNAS with no data loss. You'd insert the disks with the NAS powered down.

Thanks to everyone for the help with my problem. The chassis is packed and ready to be returned. I will have to see if I have a scratch disk.Tom

If you ping the RN204 IP address shown by your router, do you get a response? Also, does RAIDar find the NAS, and if so, what IP address does it show?

Hello Tom2B, You can also try unplugging and replugging the LAN cable or use the other NIC as part of the troubleshooting. Welcome to the community! Regards,

ReadyNAS 204 shows "No IP Address"

17 Replies

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StephenB
Guru - Experienced User
Aug 16, 2016
If you ping the RN204 IP address shown by your router, do you get a response?

Also, does RAIDar find the NAS, and if so, what IP address does it show?
- JennC
  NETGEAR Employee Retired
  Aug 16, 2016
  Hello Tom2B,
  
  You can also try unplugging and replugging the LAN cable or use the other NIC as part of the troubleshooting.
  
  Welcome to the community!
  
  Regards,
Tom2B
Guide
Aug 16, 2016
Neither ReadyCloud or RAIDar can see it. The router network map doesn't show the 204 as a connected device even though it and the 204 show an active ethernet connection. I guess that the 204 did not request an address or the request never was sent.
- BrianL2
  NETGEAR Employee Retired
  Aug 16, 2016
  Hi Tom2B,
  
  Was your ReadyNAS configured with a Static IP address before? or was it DHCP? Are you okay with removing the drives (mark or label all of them) from your system to check if the chassis is okay?
  
  Looking forward to your response.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
- Tom2B
  Guide
  Aug 17, 2016
  Hello BrianL,
  The IP address was assigned through DHCP. I can remove the drives and can label. If I shut the NAS down before removing the drives, is there something that I should do when I power it back up?
  Tom
  - BrianL2
    NETGEAR Employee Retired
    Aug 17, 2016
    Hi Tom2B,
    
    Nothing else. If the unit boots up, acquires an IP address from your network and shows up in the RAIDar utility, then chassis is okay (you can try the other ethernet port too). But if not, more likely its a hardware fault.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team