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Forum Discussion
djrees
May 27, 2017Aspirant
ReadyNAS 204 Will not shut down fully, shows do_exit+9ec
When trying to shutdown my ReadyNAS 204 it hangs with an error of do_exit+9ec on display. The only way to recover is to disconnect the AC power cord and reconnect. I have the most current version ...
Syao
May 27, 2018Aspirant
I have the same toruble firmware 6.9.3. Firstly ethernet adapter lost link to the router no link up then the same trouble with shutting down.
There is the same message. What can i do? Help pls.
I can send logs
- RonnycrJun 04, 2018Tutor
Hi I do have the exact same problem, RN214 with No IP, Nic do not work, and got the exact same message: do_exit+9ec. I also got version 6.9.3.
Have you get any update/solution from your case? My RN214 is a brick right now and I am really worry about my data. Thanks.
- djreesJun 05, 2018Aspirant
Since I started this thread I felt I should put in my experience. This may or may not be related to the reason that your NAS shows this error.
In my case the problem was related to one of the NIC going bad. My unit was still under warranty and was exchanged. Replacement unit is working without a problem.
- SandsharkJun 05, 2018Sensei - Experienced User
That's usually a problem with bad standby power (which, I suppose, could be pulled down by a bad NIC). The NIC and power on/off circuit are powered by that -- the only power tht stays on continuously. Unfortunately, on units with brick power supplies, that's created by an internal regulator and there is typically no way to to fix it since Netgear has not provided schematics.
Since standby power is on all the time, it's subject to damage any time the unit is plugged in. If you allow your NAS to get exceptionally hot when it's "off", that can accelerate the failure. So can power disruptions (especially with brown-outs) when the unit is "off" (and many assume "safe" from such things).
- Frank888Jun 06, 2018NETGEAR Expert
Hi Syao, Ronnycr, Djrees,
Could you provide your Serial Numbers (S/N) of systems? S/N can be found on the product label.
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