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Forum Discussion
djrees
May 27, 2017Aspirant
ReadyNAS 204 Will not shut down fully, shows do_exit+9ec
When trying to shutdown my ReadyNAS 204 it hangs with an error of do_exit+9ec on display. The only way to recover is to disconnect the AC power cord and reconnect. I have the most current version ...
Ronnycr
Jun 04, 2018Tutor
Hi I do have the exact same problem, RN214 with No IP, Nic do not work, and got the exact same message: do_exit+9ec. I also got version 6.9.3.
Have you get any update/solution from your case? My RN214 is a brick right now and I am really worry about my data. Thanks.
Sandshark
Jun 05, 2018Sensei - Experienced User
That's usually a problem with bad standby power (which, I suppose, could be pulled down by a bad NIC). The NIC and power on/off circuit are powered by that -- the only power tht stays on continuously. Unfortunately, on units with brick power supplies, that's created by an internal regulator and there is typically no way to to fix it since Netgear has not provided schematics.
Since standby power is on all the time, it's subject to damage any time the unit is plugged in. If you allow your NAS to get exceptionally hot when it's "off", that can accelerate the failure. So can power disruptions (especially with brown-outs) when the unit is "off" (and many assume "safe" from such things).
- Frank888Jun 06, 2018NETGEAR Expert
Hi Syao, Ronnycr, Djrees,
Could you provide your Serial Numbers (S/N) of systems? S/N can be found on the product label.- RonnycrJun 06, 2018Tutor
Hi,
Thanks all for your comments.
Model RN21400
S/N is; 4FHA7A5C0030E
OS 6.9.3
Firmware> I don't know, I have no conectitivity to the device, can it be retrieve in front pane? how?
The NAS is connected to APC UPS, at home.
Ronny
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