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ReadyNAS 204 Will not shut down fully, shows do_exit+9ec
When trying to shutdown my ReadyNAS 204 it hangs with an error of do_exit+9ec on display. The only way to recover is to disconnect the AC power cord and reconnect. I have the most current version ...
I had this trouble until made RMA then send/recieve new equipment and have get the support answer that it is known issue. I should wait new firmware because it is bug of 6.9.3 which affected on hardware (line card) and it is known trouble which will be fixed in new release. Just i have information that provided 6.9.4 and i'm intersting is it fixed or not?
When i've recived replacement hardware (main box) I have stay with 6.9.2 firmware until now. Today i think to upgrade or not on new.
What are you think?
I'm asking because i did not see that in chanes this trouble is highlited.
Hummmm... I got my new NAS from the RMA, but is still in 6.9.3, so I am wonder> Is this problem related to software bug in this version or it was a hardware failure? Asking becasue if it is a software bug, then I should upgrade to beta 6.9.4.... or not?
The same day I sent out my unit, i got a email asking me to try the beta and let them know if it worked out ok. By reading the messages, it gives me the impresion that Netgear is not sure about it... of course I can be wrong. Can some one confirm?
Hello, has there been any resolution / update to this problem?
I just attempted to install a firmware update per the NAS prompted email "A new firmware version (6.9.4) is available.".
Upon rebooting, the NAS got stuck on the error shown in this thread: do_exit+9ec
After manually powering down and back on, the firmware reports it being 6.9.3, however cannot obtain an IP address (tried both ethernet ports, lights do not turn on for either), so I can't get to the Admin page for further information at this point.
Update:
-tried different ethernet cable / port on router, still no IP
-tried resetting OS via boot menu, still same problem after startup
-tried booting NAS with both drives removed; the NAS appeared to boot to Safe Mode, and the ethernet lights turned on (saw the previous IP in the router admin as well, but device was not accessible)
-powered off, unplugged ethernet from NAS, re-inserted drives, powered on: the NAS started, and then showed the newer firmware as being present (6.9.4) where it previously did not. Plugged the ethernet back in, the NAS is now back on the network and appears functional.
Hopefully this helps someone in the future.
- I have the same problem anytime I shut the NAS down or when an update is performed. It is a pain to get things running again. I keep forgetting the steps I take from one time to the next. Please help fix this. RN21400
Ronnycr wrote:
Hummmm... I got my new NAS from the RMA, but is still in 6.9.3
That's because when the NAS boots it compares the firmware on the disks and on the flash and fixes the mismatch. The firmware on the flash was likely older.
Ronnycr wrote:
should upgrade to beta 6.9.4.... or not?
There's production 6.9.4 firmware now.
jsore wrote:
I have the same problem anytime I shut the NAS down or when an update is performed. It is a pain to get things running again. I keep forgetting the steps I take from one time to the next. Please help fix this. RN21400You should check if you still see this after successfully updating to 6.9.4.
If all else fails you should power down the system, disconnect the power and let it cool off for a while and see if that helps.- I found if i power down, still showing "do_exit+9ec". Wait a while, plug power in, if network adapter card on nas lights up, then plug network cable in, nas will now start network and startup normally. Latest ver 6.9.4.
I think the key is waiting a while not sure why, nas should not have this behavior. Netgear please f i x this bug.There is an issue with the NIC interface in the RN214 overheating sometimes - there should be a software driver change in 6.9.4 to take care of that problem. I don't believe that issue affects the RN204, but I could be wrong on that.
If you are still seeing this symptom with the RN214/6.9.4, then you probably should contact paid support (my.netgear.com) and ask for an RMA.
my was working witjh it sometime then fail
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