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Forum Discussion

djrees's avatar
djrees
Aspirant
May 27, 2017

ReadyNAS 204 Will not shut down fully, shows do_exit+9ec

When trying to shutdown my ReadyNAS 204 it hangs with an error of do_exit+9ec on display.  The only way to recover is to disconnect the AC power cord and reconnect.   I have the most current version ...
error
Performance
shutdown
jsore's avatar
jsore
Tutor
Jan 28, 2019

Hello, has there been any resolution / update to this problem?

 

I just attempted to install a firmware update per the NAS prompted email "A new firmware version (6.9.5) is available.".

 

Upon rebooting, the NAS got stuck on the error shown in this thread: do_exit+9ec

 

After manually powering down and back on, the firmware reports it being 6.9.5, however cannot obtain an IP address (tried both ethernet ports, lights do not turn on for either), so I can't get to the Admin page for further information at this point.

 

I have had this problem from day one, very frustrated, don't want to loose my data. System is set up as a raid 5, support can I get a new unit if this one is bad.

StephenB's avatar
StephenB
Guru - Experienced User
Jan 29, 2019
jsore wrote:

 

I have had this problem from day one, very frustrated, don't want to loose my data. System is set up as a raid 5, support can I get a new unit if this one is bad.

This is a community forum, it isn't paid support.  You can reach paid support via my.netgear.com.  

 

Try powering down the system and remove all hard drives (labeling by slot).  Then power up, and see if the ethernet leds light, and if RAIDar can detect the NAS (showing a no disks status).  https://kb.netgear.com/20684/ReadyNAS-Downloads  That will confirm if the issue is with the NIC hardware.  If your system is covered by the hardware warranty (3 years for the original purchaser), then you can get an RMA.

 

 

  • jsore's avatar
    jsore
    Tutor
    Feb 04, 2019

    I waited 2 hours and tried again. Everything worked fine. I has to be a high temp issue. I am having problems with support relizing that I have a hardware issue. Not sure what to do now. Thanks for your feedback, will file it for future reference if needed.

     

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