NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS 2120v2 stoppen working / Cannot access WebGUI
Hi all,
our ReadyNAS 2120v2 suddenly stopped working without any obvious reasons or problem indications. I can neither access the shares nor the WebGUI. The power button at the front also doesn't respond and the device doesn't show up in RAIDar. When I reboot the device using the power switch at the back, it responds to pings for a few minutes and then stops responding completely.
I tried the following using the boot menu:
1. Volume read only: Same as after reboot, it would stop responding (WebGUI, ping) after 2-4 minutes
2. OS reinstall: Nothing happens (no OS reinstall done)
3. Memory test: LED status after test: Error solid red, LAN1 and LAN2 solid blue, Power solid green
4. Test disk: Will be initiated tonight
I don't really know what to do next. Any help will be much appreciated.
Cheers!
8 Replies
Replies have been turned off for this discussion
drop_ wrote:
3. Memory test: LED status after test: Error solid red, LAN1 and LAN2 solid blue, Power solid green
Oddly enough, that means the test passed. https://kb.netgear.com/7034/RN2120-Memory-test-analysis
drop_ wrote:
I don't really know what to do next. Any help will be much appreciated.
You're better off testing the disks in a windows PC with vendor tools (for instance, Lifeguard for Western Digital, Seatools for Seagate). That does require sata+power connections or a USB3->SATA enclosure.
I suggest powering down, removing the disks (labeling by slot number), and then powering back up. RAIDar should then discover the ReadyNAS, and show a "no disks" status.
While the disks are out, test them in a PC if you can.
You might also check the warranty status at my.netgear.com.
StephenB wrote:
drop_ wrote:3. Memory test: LED status after test: Error solid red, LAN1 and LAN2 solid blue, Power solid green
Oddly enough, that means the test passed. https://kb.netgear.com/7034/RN2120-Memory-test-analysis
Good to know, thanks for pointing me to the KB article.
StephenB wrote:You're better off testing the disks in a windows PC with vendor tools (for instance, Lifeguard for Western Digital, Seatools for Seagate). That does require sata+power connections or a USB3->SATA enclosure.
I suggest powering down, removing the disks (labeling by slot number), and then powering back up. RAIDar should then discover the ReadyNAS, and show a "no disks" status.
While the disks are out, test them in a PC if you can.
You might also check the warranty status at my.netgear.com.
Thanks. As you suggested I will test the disks in a PC and post the result here.
Btw, correct me if I'm wrong, but shouldn't the NAS detect a failed disk and take the appropriate action based on the RAID level (in this case RAID5)? It seems strange to me that a failed disk would causes the whole NAS to go offline. Well at least that's clearly not what I would expect from a business-grade NAS.
Anyways, many thanks for your help!
drop_ wrote:
Btw, correct me if I'm wrong, but shouldn't the NAS detect a failed disk and take the appropriate action based on the RAID level (in this case RAID5)? It seems strange to me that a failed disk would causes the whole NAS to go offline. Well at least that's clearly not what I would expect from a business-grade NAS.
Understood. Let's see if the disks have failed, right now we are still speculating on the cause.
Note I don't work for Netgear.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
