Email alerts not working and I'm unable to reconfigure. Logs show something like "smtp server cannot be reached". Our email is quite simple.... smtp.*****.com port 587 no encryption. Fails when I try to reconfigure using a outlook.com email account as well (pop enabled).

Normally port 587 uses SSL encryption (though technically it is supposed to be an option). Are you able to access the internet generally from the NAS? One way to check is to try "check for updates", and see if you get an error reaching the update server.

From Network Solutions: (our email provider) Note - Substitute your actual domain name for "yourdomain.com" and substitute the first part of your email address for "user."Username = user@yourdomain.comPassword = the password you set up when you configured your mail boxIncoming Mail Server = mail.yourdomain.comOutgoing Mail Server = smtp.yourdomain.comOutgoing Server Requires Authentication (typically found in advanced options or settings)Do NOT check "Log on Using Secure Password Authentication"Use the same Username and Password as Incoming or select "Use Same Settings as Incoming"Outgoing Server Port = 2525 or 587This is subject to change based on the individual preferences of your ISPNote - Make sure you are not chosing and SSL type, this option should be turned off, or "None" should be selected. I'll try port 2525 a bit later and see what happens. BTW.... no error on "check for updates"

Port 2525 doesn't work either. I did get an error code, though 5008010002. I suppose that's progress. I attempted to set it up with an outlook.com account using the standard settings provided - FAILI attempted to set it up with my "secret" smtp settings for outlook.com - FAIL I tried various ports 25, 587, 2525 all failed. This was working fine before the update. What happenend?

Hello sfpegasus, Can you try entering a different email address with a different domain like gmail.com? See if that works so we'll know if the email alert works on other email domain or not. Regards,

Thanks for the help, Jenn: gmail.com = unable to send test messageoutlook.com = unable to send a test messageourdomain.com = unable to send a test message Here's an excerpt from the msmtp log when the problem started. Why does my log stop on December 16? It would be nice to know what the results of these trials were. Dec 11 21:00:03 host=smtp.xxxxxxx.com tls=off auth=on user=webmaster@xxxxxxx.com from=ReadyNAS@xxxxxxx.com recipients=webmaster@xxxxxxx.com mailsize=271 smtpstatus=250 smtpmsg='250 ok 1449896346 qp 30046' exitcode=EX_OKDec 14 06:02:34 host=smtp.pjruane.com tls=off auth=on user=webmaster@xxxxxxx.com from=ReadyNAS@xxxxxxx.com recipients=webmaster@xxxxxxx.com errormsg='cannot locate host smtp.xxxxxxx.com: Name or service not known' exitcode=EX_NOHOST

ReadyNAS 312 no email alerts after 6.4.1 upgrade

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StephenB
Guru - Experienced User
Dec 19, 2015
Normally port 587 uses SSL encryption (though technically it is supposed to be an option).

Are you able to access the internet generally from the NAS? One way to check is to try "check for updates", and see if you get an error reaching the update server.
- sfpegasus
  Tutor
  Dec 21, 2015
  From Network Solutions: (our email provider)
  
  Note - Substitute your actual domain name for "yourdomain.com" and substitute the first part of your email address for "user."
  Username = user@yourdomain.com
  Password = the password you set up when you configured your mail box
  Incoming Mail Server = mail.yourdomain.com
  Outgoing Mail Server = smtp.yourdomain.com
  Outgoing Server Requires Authentication (typically found in advanced options or settings)
  Do NOT check "Log on Using Secure Password Authentication"
  Use the same Username and Password as Incoming or select "Use Same Settings as Incoming"
  Outgoing Server Port = 2525 or 587
  This is subject to change based on the individual preferences of your ISP
  Note - Make sure you are not chosing and SSL type, this option should be turned off, or "None" should be selected.
  
  I'll try port 2525 a bit later and see what happens.
  
  BTW.... no error on "check for updates"
  - sfpegasus
    Tutor
    Dec 21, 2015
    Port 2525 doesn't work either. I did get an error code, though 5008010002. I suppose that's progress.
    
    I attempted to set it up with an outlook.com account using the standard settings provided - FAIL
    I attempted to set it up with my "secret" smtp settings for outlook.com - FAIL
    
    I tried various ports 25, 587, 2525 all failed.
    
    This was working fine before the update. What happenend?

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ReadyNAS 312 no email alerts after 6.4.1 upgrade

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