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RupertGiles's avatar
RupertGiles
Apprentice
Jul 25, 2021

ReadyNAS Antivirus stopped updating

I noticed this morning that my ReadyNAS 314 had not updated the antivirus definiations since 15 July 2021.

I did some online research, and found this article that helped me get the updates downloading again.

One of the steps in the process is to kill the clamshell processes, clean out the directory, restart clamshell, then reboot the router. This worked, and I now have the most current A/V defs.

 

Upon restarting clamshell, I got a message that the version of clamshell running on my device is outdated. Is this by design? If not, is there a way to install the latest version of clamshell, perhaps preventing the same problem of no A/V updates from reoccurring?

 

Thanks!

2 Replies

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  • JeraldM's avatar
    JeraldM
    NETGEAR Employee Retired

    RupertGiles,

     

    Welcome to the Community! 

     

    May we know the current firmware version of your ReadyNAS?

    I suggest updating it to its latest firmware (v6.10.5) and see if that updates the antivirus definitions. Please visit here if you need assistance with updating the firmware.

     

    Could you also provide the ClamAV version that you currently have on the ReadyNAS?

     

    You may also refer to the related forum link below for more information:

    https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/Antivirus-scanner-definition-file-update-failed/m-p/2100916#M192200

     


    Regards, 

     

    JeraldM

    NETGEAR Community Team

    • RupertGiles's avatar
      RupertGiles
      Apprentice

      I am at the most current firmware version: 6.10.5 - Hotfix 1.

      Here's the dump from systemctl:

      clamav-freshclam.service - ClamAV virus database updater
      Loaded: loaded (/lib/systemd/system/clamav-freshclam.service; static; vendor
      preset: disabled)
      Active: inactive (dead) since Fri 2021-08-13 05:17:50 EDT; 15h ago
      Process: 5703 ExecStart=/usr/bin/freshclam --quiet (code=exited, status=0/SUCC
      ESS)
      Main PID: 5703 (code=exited, status=0/SUCCESS)

      Aug 13 05:17:30 Azkaban freshclam[5703]: Your ClamAV installation is OUT
      DATED!
      Aug 13 05:17:30 Azkaban freshclam[5703]: Local version: 0.100.2 Recommen
      ded version: 0.103.3

       

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