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Forum Discussion

TonyLush's avatar
TonyLush
Aspirant
Nov 12, 2015

ReadyNAS DUO OS Reinstall cannot see data

Our Duo V1 had a fixed IP address that became defunct when the router was replaced. I did an OS Reinstall (paper click on the reset button and single flash of the lights), and I allowed the firmware to update to 4.1.14.

 

Now I am told we have no data. There was no way to back up until the machine could see the network...

 

Is all that data gone?

 

Thank you -- Tony

4 Replies

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Did you do an OS Re-install or a factory default?

     

    Only a factory default would wipe the data on the NAS.

     

    So you have no backup?

    • TonyLush's avatar
      TonyLush
      Aspirant

      OS reinstall, single blink of the lights, but users, groups etc. are all gone.

       

      No data that I can see.

       

      I have no backup because the machine was inaccessable without changing the IP address, which could only be done with the OS reinstall...

       

      Sounds like I am starting from scratch.

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        The first blink would occur after about 5 seconds. After about 30 seconds the second blink of the disk LEDs would occur. It sounds like you probably didn't notice the first blink and left the reset button pressed in for the second blink.

        After a factory default is selected some disk checks are run and then there is a 10 minute countdown during which you can open RAIDar, click setup and choose your RAID choice and confirm your choice to proceed straight away or power down by unplugging the power to abort. After the 10 minutes is up if you do nothing it will choose the RAID mode you chose last time (X-RAID or Flex-RAID) and proceed to wipe the disks.

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