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ReadyNAS Duo won't boot after 4.1.9 upgrade- #19121497
My ReadNAS Duo V1 has been turned into a virtual boat anchor after doing a standard upgrade to OS 4.1.9. I can't see it on RAIDar 4.3.4, I can't access it on Windows Explorer (Windows 7-64) although I can ping it via a command prompt. Initially it crashed Windows Explorer which I had to apply a Microsoft hot fix to repair. Early in the fault finding process I removed one of the RAID 1 disks (disk 2). Some details are…
RAID 1 (2X 1 TB drives, 75% full), ReadyNAS Duo v1, Netgear RNDN 3700 router, Windows 7-64 home premium.
Upgrading from OS 4.1.8 to 4.1.9 after the OS upgrade I couldn't see the ReadyNAS using RAIDar so I upgraded to RAIDar 4.3.4, initially couldn't see the ReadyNAS using the new version of RAIDar either. Now I can only see the ReadyNAS on RAIDar for about 10-15 min after power on, then the device becomes unavailable to RAIDar and Windows Explorer. I have powered it off and on again multiple times each time the blue Power LED flashes for up to 15 min, with disk activity lights flashing, the blue Power LED lights solid for a short time before beginning to flash again for as long as I leave it on. The unit is unresponsive to powerdown via the power button and I have to pull out the power plug to powerdown. I have re flashed the OS using the usual procedure with the expected indicators as it boots up again and eventually settles to the same situation as I have described above.
I have reported the fault to Netgear telephone support, he told me that as the unit is not long out of warranty is not much they can do, in spite of the fact that I was doing what Netgear advise and upgraded my system to the latest version of the operating system. They referred me to e-mail support over a week ago and I have heard nothing more.
Netgear's qualified upgrade has crashed my network storage device, and many others according to this forum. I believe it is Netgear's responsibility to ensure that we get access to our data again and end up with functioning network storage devices.
Meantime can anyone please advise me the next step to making sure that I don't lose my data and have a functioning network storage device again?
Thanks in advance, Sean
RAID 1 (2X 1 TB drives, 75% full), ReadyNAS Duo v1, Netgear RNDN 3700 router, Windows 7-64 home premium.
Upgrading from OS 4.1.8 to 4.1.9 after the OS upgrade I couldn't see the ReadyNAS using RAIDar so I upgraded to RAIDar 4.3.4, initially couldn't see the ReadyNAS using the new version of RAIDar either. Now I can only see the ReadyNAS on RAIDar for about 10-15 min after power on, then the device becomes unavailable to RAIDar and Windows Explorer. I have powered it off and on again multiple times each time the blue Power LED flashes for up to 15 min, with disk activity lights flashing, the blue Power LED lights solid for a short time before beginning to flash again for as long as I leave it on. The unit is unresponsive to powerdown via the power button and I have to pull out the power plug to powerdown. I have re flashed the OS using the usual procedure with the expected indicators as it boots up again and eventually settles to the same situation as I have described above.
I have reported the fault to Netgear telephone support, he told me that as the unit is not long out of warranty is not much they can do, in spite of the fact that I was doing what Netgear advise and upgraded my system to the latest version of the operating system. They referred me to e-mail support over a week ago and I have heard nothing more.
Netgear's qualified upgrade has crashed my network storage device, and many others according to this forum. I believe it is Netgear's responsibility to ensure that we get access to our data again and end up with functioning network storage devices.
Meantime can anyone please advise me the next step to making sure that I don't lose my data and have a functioning network storage device again?
Thanks in advance, Sean
25 Replies
Replies have been turned off for this discussion
- Please boot device to "Tech support" mode, then forward port 23 to us.
I have replied in case #19121497.
You also can PM me the remote access host. - Same problem here.
- gpolkga see the v1 hardware manual: http://www.readynas.com/docs
Please open your own case with support. - I am having the exact same probelm, my reference number is 19205239.
Help would be appreciated.
This seems like a frequent issue. Is there a reason the 4.1.9 firmware is still posted and not taken down? - Opened case: 19206828
- same here - after 4.1.9 I don't have a ReadyNAS Duo. I have a powered brick. :( Support ticket 19210518
- Please boot you device to "Tech support" mode and forward the prot 23 for us.
Replied all of you in your support case#*********.
You also can have a phone to netgear local call centre. - I'm just off on holiday for the next 4 days so I'll set this up on my return. If there is some more detailed instruction as to how to set up port forwarding to you I would be grateful.
- Depends on the router you have. You assign the MAC address of the NAS a static IP in the router's settings and port forward port 23 to that.
Another option is to give support the 5 digit ID shown in RAIDar when in tech support mode. - To whom do we send the 5 digit code to?
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