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Readynas Malfunction- Frontview does work but disks no longer visible
Hello all
I am a bit in a bind. Readynas is no longer visible in the network. Front view is accessible. But in volumes-> volume setting it says that I have: 0 MB (0%) of 0 MB used
The six disks are detected in the RAID-configuration: SAMSUNG HD204UI 0 MB available
Also in Status->status: it says that Ventilator SYS1 functions outside parameters: "0 rPM"
Also all my add ons such as SABNZBD is no longer accessible
I have firmware: RAIDiator 4.2.22 and it concerns a Readynas Ultra 6 with six disk SAMSUNG HD204UI.
Can anybody help me?! That will be highly appreciated
Kind regards
Mark
- contacted support. they where excellent.
the problem was that 98% full is way to full for the system to operate. (max 90%). so the system froze.
nothing wrong with Nas or with disks. took my loss and did a factory reset. works fine now. lost 20% of data ( not backed up elsewere). txs for the reply StephenB and Mdgm
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anybody? other post regarding this subject are very specific to there systems. I do not have any other option to contact my NAS
Assuming no backup - If you are the original purchaser, I suggest opening a support case (support.netgear.com). They likely will charge, but I think that's your best chance of getting your data back.
- Thank you for your reply.
I do have back ups but probably only account for 80% of what I had. Most essentials are there.
If I did a factor reset, will everything run again? ( and thus accept my loss). How can I be sure this is not a fatal error that will Come again after three months?
Is the support you mentioned expensive? ( woud like last 20%)The factory reset will reinstall everything on the disks (including the OS). That will create a fresh volume.
It might not resolve the problem reported with the fan RPM (if the fan or the sensor has failed, then it won't). If you have a scratch disk (not part of the array), you can remove the existing disks (labeling them by slot, remove with power off), and then boot up with the scratch disk. That will do a fresh install, and will let you know if the fan error is real or not. You can then power down, put the disks back into their original slots, and power up.
If the NAS is still under warranty (3 years) then if the fan has failed they will RMA the unit.
Netgear should inform you of costs before you commit to the per-incident support. I believe it is $75 (could be wrong). Data recovery is done by L3 support, and would be more (if I remember correctly , it starts at $200. but the cost depends on labor). It is possible they can restore the volume easily.
You certainly should consider what you're missing, and how much it is worth to you before you proceed.
Good advise. Thank you.
Last night I did a Disk Test in the boot menu (http://kb.netgear.com/app/answers/detail/a_id/21107)
There was no log created that I can find.
However, now it can detect my disks and I now see that 9109 GB (98%) of 9245 GB is used.
Also Ventilator SYS1 which was running out of specs is gone from the status view; do not know if I ever had one
Ventilator SYS2 runs within specs on 855 RPM
System temp is also within parameters
So that seems to help...but shares are still gone and not detected on the network. Andy advise on that specific issue?
Do you think that an OS reinstall from boot menu will nudge these shares back in to existence?
"OS reinstall. Reinstalls the firmware from the internal flash to the disks. Use the OS reinstall boot mode when the system crashes and corrupts some configuration files. OS reinstall boot mode also resets some settings on your storage system, such as Internet protocol settings and the administrator password, to defaults."
(http://kb.netgear.com/app/answers/detail/a_id/21107)
- contacted support. they where excellent.
the problem was that 98% full is way to full for the system to operate. (max 90%). so the system froze.
nothing wrong with Nas or with disks. took my loss and did a factory reset. works fine now. lost 20% of data ( not backed up elsewere). txs for the reply StephenB and Mdgm
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