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mbishop's avatar
mbishop
Aspirant
Jun 17, 2015

ReadyNAS NV (4.1.7) failing disk - unable to copy files

Have started receiving the following messages on my 4 disk-NV Raid Level X:

Access to the disk on channel (??) is producing I/O errors. Although the array is still redundant, please replace this drive as soon as possible, as it is likely to fail soon.

and

A SATA reset has been performed on one or more of your disks that may have affected the RAID parity integrity. It is recommended that you perform a RAID volume resync from the RAID Settings tab ( accessible in the Volumes page => Volume tab in FrontView ). The resync process will run in the background, and you can continue to use the ReadyNAS in the meantime.

Since appearing, I have desperately being trying to back up the files to my Ultra Plus, but every time it tries to copy my outlook.pst file (the most important file i need), the NV stops in the middle of the copy and the NV appears to completely drop off the network. It cannot be browsed or ssh'd to until its rebooted.

What is the best course of action to be able to backup the files before replacing the disk? Is it ok to remove the disk A from the array and power on with only three disks to copy the files before replacing
? I really want to minimise the risk of loosing the data.

any help appreciated.
thanks
Mark.

Also, I presume its disk A that is going bad. See Smart logs:

***** Disk SMART log from 2015/06/15 *****


***** Disk SMART log for channel 1 [hdc] *****


smartctl version 5.36 [sparc64-unknown-linux-gnu] Copyright (C) 2002-6 Bruce Allen
Home page is http://smartmontools.sourceforge.net/

=== START OF INFORMATION SECTION ===
Device Model: SAMSUNG HD103SI
Serial Number: A
Firmware Version: 1AG01113
User Capacity: 1,000,204,886,016 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 7
ATA Standard is: Not recognized. Minor revision code: 0x52
Local Time is: Mon Jun 15 14:17:53 2015 GMT

==> WARNING: May need -F samsung or -F samsung2 enabled; see manual for details.

SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (13188) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 221) minutes.
Conveyance self-test routine
recommended polling time: ( 23) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 099 043 051 Pre-fail Always In_the_past 1208
3 Spin_Up_Time 0x0007 075 075 011 Pre-fail Always - 8320
4 Start_Stop_Count 0x0032 096 096 000 Old_age Always - 4197
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 100 100 051 Pre-fail Always - 0
8 Seek_Time_Performance 0x0025 100 100 015 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 094 094 000 Old_age Always - 29416
10 Spin_Retry_Count 0x0033 100 100 051 Pre-fail Always - 0
11 Calibration_Retry_Count 0x0012 100 100 000 Old_age Always - 1
12 Power_Cycle_Count 0x0032 099 099 000 Old_age Always - 1350
13 Read_Soft_Error_Rate 0x000e 099 043 000 Old_age Always - 1208
183 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
184 Unknown_Attribute 0x0033 100 100 000 Pre-fail Always - 0
187 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 2537
188 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
190 Unknown_Attribute 0x0022 084 057 000 Old_age Always - 269484048
194 Temperature_Celsius 0x0022 080 054 000 Old_age Always - 20 (Lifetime Min/Max 0/5136)
195 Hardware_ECC_Recovered 0x001a 100 100 000 Old_age Always - 1470733
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 2
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 6
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 100 022 000 Old_age Always - 30026
200 Multi_Zone_Error_Rate 0x000a 100 100 000 Old_age Always - 0
201 Soft_Read_Error_Rate 0x000a 253 253 000 Old_age Always - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.




***** Disk SMART log for channel 2 [hde] *****


smartctl version 5.36 [sparc64-unknown-linux-gnu] Copyright (C) 2002-6 Bruce Allen
Home page is http://smartmontools.sourceforge.net/

=== START OF INFORMATION SECTION ===
Device Model: SAMSUNG HD103SI
Serial Number: B
Firmware Version: 1AG01113
User Capacity: 1,000,204,886,016 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 7
ATA Standard is: Not recognized. Minor revision code: 0x52
Local Time is: Mon Jun 15 14:17:59 2015 GMT

==> WARNING: May need -F samsung or -F samsung2 enabled; see manual for details.

SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (12943) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 217) minutes.
Conveyance self-test routine
recommended polling time: ( 23) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 100 100 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0007 075 075 011 Pre-fail Always - 8290
4 Start_Stop_Count 0x0032 094 094 000 Old_age Always - 6068
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 100 100 051 Pre-fail Always - 0
8 Seek_Time_Performance 0x0025 100 100 015 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 094 094 000 Old_age Always - 29283
10 Spin_Retry_Count 0x0033 100 100 051 Pre-fail Always - 0
11 Calibration_Retry_Count 0x0012 100 100 000 Old_age Always - 1
12 Power_Cycle_Count 0x0032 099 099 000 Old_age Always - 1442
13 Read_Soft_Error_Rate 0x000e 100 100 000 Old_age Always - 0
183 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
184 Unknown_Attribute 0x0033 100 100 000 Pre-fail Always - 0
187 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
188 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
190 Unknown_Attribute 0x0022 082 056 000 Old_age Always - 303169554
194 Temperature_Celsius 0x0022 078 055 000 Old_age Always - 22 (Lifetime Min/Max 0/5650)
195 Hardware_ECC_Recovered 0x001a 100 100 000 Old_age Always - 604242
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 100 100 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x000a 100 100 000 Old_age Always - 0
201 Soft_Read_Error_Rate 0x000a 253 253 000 Old_age Always - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.




***** Disk SMART log for channel 3 [hdg] *****


smartctl version 5.36 [sparc64-unknown-linux-gnu] Copyright (C) 2002-6 Bruce Allen
Home page is http://smartmontools.sourceforge.net/

=== START OF INFORMATION SECTION ===
Device Model: Hitachi HDS721010KLA330
Serial Number: C
Firmware Version: GKAOA70M
User Capacity: 1,000,204,886,016 bytes
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 7
ATA Standard is: ATA/ATAPI-7 T13 1532D revision 1
Local Time is: Mon Jun 15 14:18:06 2015 GMT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x84) Offline data collection activity
was suspended by an interrupting command from host.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (15354) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 255) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
2 Throughput_Performance 0x0005 130 130 054 Pre-fail Offline - 151
3 Spin_Up_Time 0x0007 103 103 024 Pre-fail Always - 671 (Average 679)
4 Start_Stop_Count 0x0012 099 099 000 Old_age Always - 5754
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 132 132 020 Pre-fail Offline - 33
9 Power_On_Hours 0x0012 095 095 000 Old_age Always - 40753
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 1722
192 Power-Off_Retract_Count 0x0032 095 095 000 Old_age Always - 6113
193 Load_Cycle_Count 0x0012 095 095 000 Old_age Always - 6113
194 Temperature_Celsius 0x0002 181 181 000 Old_age Always - 33 (Lifetime Min/Max 11/69)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 1157

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.




***** Disk SMART log for channel 4 [hdi] *****


smartctl version 5.36 [sparc64-unknown-linux-gnu] Copyright (C) 2002-6 Bruce Allen
Home page is http://smartmontools.sourceforge.net/

=== START OF INFORMATION SECTION ===
Device Model: SAMSUNG HD103SI
Serial Number: D
Firmware Version: 1AG01113
User Capacity: 1,000,204,886,016 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 7
ATA Standard is: Not recognized. Minor revision code: 0x52
Local Time is: Mon Jun 15 14:18:12 2015 GMT

==> WARNING: May need -F samsung or -F samsung2 enabled; see manual for details.

SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (13263) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 222) minutes.
Conveyance self-test routine
recommended polling time: ( 24) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 100 099 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0007 075 075 011 Pre-fail Always - 8180
4 Start_Stop_Count 0x0032 095 095 000 Old_age Always - 5020
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 100 100 051 Pre-fail Always - 0
8 Seek_Time_Performance 0x0025 100 100 015 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 094 094 000 Old_age Always - 30789
10 Spin_Retry_Count 0x0033 100 100 051 Pre-fail Always - 1
11 Calibration_Retry_Count 0x0012 100 100 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 099 099 000 Old_age Always - 1355
13 Read_Soft_Error_Rate 0x000e 100 099 000 Old_age Always - 0
183 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
184 Unknown_Attribute 0x0033 100 100 000 Pre-fail Always - 0
187 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 48
188 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
190 Unknown_Attribute 0x0022 082 056 000 Old_age Always - 303169554
194 Temperature_Celsius 0x0022 078 055 000 Old_age Always - 22 (Lifetime Min/Max 0/5650)
195 Hardware_ECC_Recovered 0x001a 100 100 000 Old_age Always - 825347
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 100 100 000 Old_age Always - 1
200 Multi_Zone_Error_Rate 0x000a 100 100 000 Old_age Always - 0
201 Soft_Read_Error_Rate 0x000a 253 253 000 Old_age Always - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

3 Replies

Replies have been turned off for this discussion
  • Disk 1 is failing... Since you need a back up of your outlook.pst file, have you tried to copy & paste it from the ReadyNAS-NV to your PC?
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    First I'd try drop/drag all the other files you need in that share. Try the drop/drag just the pst file as Ixa suggests.

    Perhaps try teracopy, and use its verify function to check the copies.

    The risk of removing disk 1 is that if there is another drive on the edge you would lose the rest of the data. so its best to get all the data you can off the system before you remove it.
  • hi ,

    thanks for the prompt reply.

    I've tried dragging and dropping just using explorer to my pc ( aswell as command prompt copy) and that's what causes the device to drop out. I also ssh'd into the nv and tried to copy (CP) from there, but i got the same dropping out result.

    I'll try and use teracopy and see if that helps.

    Many thanks.

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