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Forum Discussion
ReadyNAS primary disk replication hanging
Hi all,
Firstly - I'll declare I'm pretty close to a complete beginner with the ReadyNAS, although I've had mine for a couple of years. I have a 27" iMac (mid 2010) and bought the ReadyNAS to use as a time capsule, with the added benefit of RAID. Thanks to lots of reading at the time I set it up, had the ReadyNAS widget installed and working and could access the NAS through Frontview. With a little trouble (I remember at the time) I got time machine working with the NAS, thoprugh the help of threads in this forum. I left it to do it's job, and everything ran smoothly for a couple of years and I forgot everything I knew about the ReadyNAS.
Then my iMac hard disk failed - had it replaced for free by Apple as part of a recall program - http://www.apple.com/support/imac-harddrive/ .
Now, all the photos of my children and documents I have used over the last ten years are only on the NAS - no other backup. It's a bit scary, but there's two 1TB Seagate Barracuda's in the NAS, right? So I go to bed and think I'll restore my time machine backup in the morning. However, in the middle of the night the children wake because of a loud screeching sound coming from under the stairs. I creep downstairs to investigate and it's coming from the primary disk on the NAS - it's completely stuffed. I remove the disk and go back to bed.
Some time passes and last week I go and purchase a 2TB Seagate Barracuda to replace the 1GB failed primary disk. I plug the NAS directly into the rear of the iMac using a standard CAT5 network cable and install RAIDar on my iMac (remember, iMac has a new hard drive so have to re-install apps) and try to install the RAIDar widget. The RAIDar widget doesn't like things - just says "Looking for ReadyNAS". However, RAIDar client sees the NAS but shows a solid yellow indicator on the left hand side. It also has a host name, IP address, solid green indicator for the fans, solid green indicator for disk 2 and version number 4.1.8 under the information symbol. The 'Setup' button is greyed out. I don't have a UPS and cannot remember the status of the 'Volume' indicator. I cannot ping the IP address using the iMac terminal.
So I install the 2TB disk in Slot number 1. RAIDar is now showing a flashing green volume indicator and a flashing green indicator for the new disk in slot one. The Setup button is no longer greyed out, so I click it, but I just get "Firefox can't establish a connection to the server at 10.0.0.17." (obviously Firefox is my default browser). Still can't ping the IP, RAIDar widget still 'looking' - but I figure these things will all come good once the disk replication is done, so I leave it overnight. In the morning RAIDar is reporting Volume "initializing 41% complete, Time to finish 5hr 18 mins." I think beauty! It'll be done by the time I get home from work.
That was a week ago and nothing has changed - still "initializing 41% complete, Time to finish 5hr 18 mins". I've looked through these forums and Googled by backside off, to no avail. I don't know what to do next and I am desperate to get the photos and videos of my kids off this ReadyNAS unharmed.
Can someone help me please?
Firstly - I'll declare I'm pretty close to a complete beginner with the ReadyNAS, although I've had mine for a couple of years. I have a 27" iMac (mid 2010) and bought the ReadyNAS to use as a time capsule, with the added benefit of RAID. Thanks to lots of reading at the time I set it up, had the ReadyNAS widget installed and working and could access the NAS through Frontview. With a little trouble (I remember at the time) I got time machine working with the NAS, thoprugh the help of threads in this forum. I left it to do it's job, and everything ran smoothly for a couple of years and I forgot everything I knew about the ReadyNAS.
Then my iMac hard disk failed - had it replaced for free by Apple as part of a recall program - http://www.apple.com/support/imac-harddrive/ .
Now, all the photos of my children and documents I have used over the last ten years are only on the NAS - no other backup. It's a bit scary, but there's two 1TB Seagate Barracuda's in the NAS, right? So I go to bed and think I'll restore my time machine backup in the morning. However, in the middle of the night the children wake because of a loud screeching sound coming from under the stairs. I creep downstairs to investigate and it's coming from the primary disk on the NAS - it's completely stuffed. I remove the disk and go back to bed.
Some time passes and last week I go and purchase a 2TB Seagate Barracuda to replace the 1GB failed primary disk. I plug the NAS directly into the rear of the iMac using a standard CAT5 network cable and install RAIDar on my iMac (remember, iMac has a new hard drive so have to re-install apps) and try to install the RAIDar widget. The RAIDar widget doesn't like things - just says "Looking for ReadyNAS". However, RAIDar client sees the NAS but shows a solid yellow indicator on the left hand side. It also has a host name, IP address, solid green indicator for the fans, solid green indicator for disk 2 and version number 4.1.8 under the information symbol. The 'Setup' button is greyed out. I don't have a UPS and cannot remember the status of the 'Volume' indicator. I cannot ping the IP address using the iMac terminal.
So I install the 2TB disk in Slot number 1. RAIDar is now showing a flashing green volume indicator and a flashing green indicator for the new disk in slot one. The Setup button is no longer greyed out, so I click it, but I just get "Firefox can't establish a connection to the server at 10.0.0.17." (obviously Firefox is my default browser). Still can't ping the IP, RAIDar widget still 'looking' - but I figure these things will all come good once the disk replication is done, so I leave it overnight. In the morning RAIDar is reporting Volume "initializing 41% complete, Time to finish 5hr 18 mins." I think beauty! It'll be done by the time I get home from work.
That was a week ago and nothing has changed - still "initializing 41% complete, Time to finish 5hr 18 mins". I've looked through these forums and Googled by backside off, to no avail. I don't know what to do next and I am desperate to get the photos and videos of my kids off this ReadyNAS unharmed.
Can someone help me please?
13 Replies
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- You have a duo v1, not a v2 - you should update your signature accordingly.
If you do a direct connect to the NAS from your iMac, you also need to configure your iMac to use an IP address on the same subnet. Did you do that?
Also, what happens if you try to access the NAS w/o the direct connect? - Corrected Linski's user profile to indicate the user owns a Duo (v1).
- Thanks StephenB. Great advice on the direct connect - I decided the simplest way would be to reconnect through my router. As soon as I did I could ping the duo. Then I clicked setup, got a complaint from Firefox that the certifcate wasn't trusted, ignored all that and got through to where a dialog appeared: "A username and password are being requested by https://10.0.0.17. The site says: "Control Panel". So I clicked cancel so I could google what the default username/password is. I can't remember changing the pswd, but I could have just as easily. Found out that it's 'admin' and 'netgear1', so I tried the setup button from RAIDar again, but this time it just gave me a blank browser window and didn't prompt for a username/password at all. Tried the URL https://10.0.0.17/admin/ in Safari, Chrome - same issue. So I rebooted my iMac, tried again - same issue. So I tried a graceful shutdown of the duo (using the Duo v1 hardware manual) wouldn't shutdown, so I pulled the plug in frustration. And then restarted it. After a while it came up, and now it is reporting the following:
Volume: Yellow indicator, "RIAD level X, Not redundant: A disk failure will render this volume dead"
Slot 1 disk: Yellow indicator, "Channel 1, Seagate ...dead"
Slot 2 disk: Green indicator, "Channel 2, Seagate... 188 ATA errors."
I tried the 'Setup' button again in RAIDar, this time I again got the 'untructed connection' thing, worked my way thorugh the add exception screens and got to the username/password prompt. I tried the default - admin, netgear1 - no good. Then I tried the 46 passwords that I have to use to get by in 2013 and none of them worked. So I feel I'm at the firmware reset stage...?
Btw, to get the duo version, I read the sticker underneath the unit which said v2 (picture here: http://apwfc.com.au/netgear-readynas-issue/). But after your comment I searched for more information and found this thread - http://apwfc.com.au/netgear-readynas-issue/ - where mdgm posted:mdgm wrote: No. The RND2000-200 is the v2. The v2 will show it has RAIDiator 5.3.x under the Info (far right) column in RAIDar. The v1 shows that it has RAIDiator 4.1.x under the Info (far right) column in RAIDar.
Thanks mdgm for updating my signature. Not sure why the sticker would say v2 though... - Ouch you have a few dead disks (or one dead and another on the way out).
The Duo v1 hardware revision 2 was released long before NetGear decided to call the Duo v2 the Duo v2. - Thanks mdgm for the explanation.
I'l cry for a month if I lose that data, and I'm a tough bloke. So this is what I propose:
Remove the 2TB disk in the primary slot and stick it in an external drive enclosure, connect it to my iMac and format it, Then at least I can see what sort of state it's in.
I'll do a firmware reset on the NAS. Get the admin password sorted.
I'll then place the 2TB disk (assuming it's ok) back into the NAS and see what happens...hopefully I can connect to it via Frontview.
Any alternatives? I've seen a few threads on here that have the duo reporting ATA errors that then miraculously disappear...I'm really hoping that the slot 2 disk is ok...I mean the indicator is green, right??? - Which was the disk you replaced. 188 ATA errors is a huge count. The disk is failing. Hopefully you can recover your data off that.
Don't format the disk using your Mac. Connect the disks to an internal SATA port in a PC and check them using SeaTools. - I replaced the disk in Slot 1 with a 2TB seagate disk. The disk in slot 2 is the one that now appears to be failing (188 ATA errors) and is the only thing i have left with the data on it.
Bit of a problem - I don't have a PC. Just an iMac and a macbook. I can try and source one...
Thanks mate for all your help so far. - Another thought - if I do a firmware reset so I can access via frontview, am I likely to get more information on the slot 2 disk? At the very least should be able to get to shutdown the ReadyNAS gracefully - it was probably my 'pull the cable' out that caused the ATA errors... Although pulling the cable out if the graceful shutdown doesn't work is what was in the ReadyNAS hardware manual. What do you think? I won't be able to get a PC for a few days and I'm worried about this failing disk running for that period of time...
- Pulling the cable out wouldn't cause a huge count like that.
- But I can't explain it - it went from 0 to 188 just like that.
I tried using the password recovery URL - http://10.0.0.17/password_recovery/ - but it hasn't sent me an email even though it asked me the correct recovery question and I answered it correctly. At least I could hit that page and it was brining back correct information.
OK, so I'll try the firmware reset and let you know what happens!
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