Forum Discussion

Tutor

Aug 28, 2016

Solved

ReadyNAS Pro 6 - Volume has disapeared

I Have a ReadyNAS Pro6 running 6.5.1. Last night I had a power outage and when the NAS came back up I had an error message saying it couldn't detect the disks. I've had this before and going into b...

ReadyNAS OS 6 on Legacy models

john_h1
Sep 01, 2016
Just to close off this thread. Thanks to mdgm who remoted in and enabled me to recover all my data before I did a factory reset. :-)

StephenB

Guru - Experienced User

Aug 28, 2016

Did a moderator request the logs? If so, does it seem possible that the mod requesting them had one of the rejected email addresses?

john_h1

Tutor

Aug 28, 2016

I emailed the single email address but the bounce back had the four individual email addressees @Concentrix.com

StephenB
Guru - Experienced User
Aug 28, 2016
john_h1 wrote:

@I emailed the single email address but the bounce back had the four individual email addressees @Concentrix.com

The address is forwarded to a group, and clearly the distribution list is a bit stale.

More importantly, if no one requested your logs I don't think anyone will look at them - especially it you didn't put someone's username in the subject line (with a link to the thread in the email body).

FWIW, I don't work for Netgear and probably am not the right person to look into your issue.
- mdgm-ntgr
  NETGEAR Employee Retired
  Aug 29, 2016
  Hi john_h1,
  
  I got your PM and responded to it.
  - john_h1
    Tutor
    Aug 29, 2016
    Thanks mdgm,
    
    Just to update the thread in case someone else has the same problem.
    
    mdgm thinks there is an issue with the file system on my NAS and recommended I attempt to boot into volume read-only mode. It would appear that the ReadyNAS Pro 6 does not have that boot mode available http://kb.netgear.com/app/answers/detail/a_id/21107/~/how-do-i-access-the-boot-menu-on-my-readynas-ultra-6,-ultra-6-plus,-pro-6,-pro?cid=wmt_netgear_organic
    
    So pending some other way I might be able to access the volume, it may not be recoverable :-(
    
    I do have the really important stuff backed up, but the loss of the volume will still hurt.