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Solved
ReadyNas Pro 6 v2 - stuck in "booting" after attempted log download #26682838
Hi,
Product Model: ReadyNASRNDP6000v2
Serial Number: 2H0627RK0007B
Firmware: 4.2.27
I see there have been support issuse like this in the past that were solved by Netgear - this morning our unit displayed exactly this problem after trying to download the logs. How do I get this fixed - all threads just say it was fixed but I don't see details of what to do as an end user. Is this something that Netgear support need to do remotely?
Cheers,
Geoff
Hello geoffcooper,
That is not good then. Unfortunately, you may really need to get to support center, they may be able to fix this from the backend. Through support center they have L3 who remotes in to the NAS and fix it via Telnet. I checked your case submission and found that it is empty and there is no serial number registered, it needs serial number. Also, per incident support contract is needed for them to proceed.
Regards,
9 Replies
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Hello geoffcooper,
Please performing Skip Volume check from the boot menu.
Once it's booted up, see if you will be able to access the shares and FrontView. If you are able to get to the FrontView, download the logs.
To download the logs:
- Open the web interface.
- Go to Status - Logs.
-
Click the Download All Logs button.
The Download All Logs button is marked in red in the screenshot below.
- When prompted, save the logs to your computer.
Open then check the Disk Smart log file.
For each disk listed in the log check Reallocated sector count
Cross reference with Status log will indicate if the Reallocated Sector Count is increasing on multiple occasions.
For each disk listed in the log check SMART Error Log for ATA errors.
The disk that has any of these errors could be the culprit.
Hope this helps.
Welcome to the community!
Regards,
Hello,
Thanks for the suggestion. I tried to boot with Skip Volume Check but still do not proceed beyond 'booting' and the device is not seen in RAIDar. To clarify what happened so far:
- There was a backup that failed last night
- I opened the web interface and clicked 'Download All Logs'
- Nothing was downloaded and the device became unaccessible at that point
- I tried OS Reinstall but this didn't help (obviously)
- I found the following thread and this looks exactly like my problem: https://community.netgear.com/t5/Using-your-ReadyNAS/ReadyNas-Pro-6-stuck-quot-Booting-quot-after-log-download/td-p/864983
Please advise.
Thanks,
Geoff
PS. I have logged a case #26681866 but not phoned up support yet.
Hello geoffcooper,
That is not good then. Unfortunately, you may really need to get to support center, they may be able to fix this from the backend. Through support center they have L3 who remotes in to the NAS and fix it via Telnet. I checked your case submission and found that it is empty and there is no serial number registered, it needs serial number. Also, per incident support contract is needed for them to proceed.
Regards,
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