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Forum Discussion

netracer's avatar
netracer
Apprentice
Aug 05, 2015

ReadyNAS Pro keeps rebooting after shutdown

Regardless of whether I press the physical power button or execute a shutdown in the GUI, the device turns off and about 10 seconds later starts itself back up again.  I had this problem once before many many moons ago and someone from ReadyNAS had me put the device into phone home mode and they magically fixed it.

 

A) is this still an option,

B) anyone know the command to execute in a shell to fix this?

 

Update: Also tried scheduling a shutdown and a restart hours later and unit restarted 10 sec after shutting down. 

 

Thanks

 

18 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Last time did the unit continually reboot in a loop (i.e. never fully boot up)? Or what happened last time?


    Sounds like you might have a failing PSU.

    • netracer's avatar
      netracer
      Apprentice

      I dont believe it was a continuous reboot, but it was so long ago I can't be sure.  I thought it was just a single reboot after shutdown.

      I don't have any historical posts related to that issue so I can't confirm, but I know I had done it through the web site.

       

       

       

       

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        Do you recall which firmware you are running?

        Sounds like you may have run into the endless reboot issue years ago, but that issue was fixed by a firmware update years ago now.

        It does sound like this time it may be a failing PSU.

        Can you connect the NAS to a different power outlet and see if it still has the issue?

  • Thanks for the reply. I have ordered a new power supply and am waiting for it to arrive to give it a try. My unit still powers up with the original PS so the only way I can see to test is to install the new PS then fully power up then shutdown and see what happens. However I'm leaning more towards a memory problem given the software issues I'm seeing. Memory could account for that but not sure the PS could?

    I do have the latest firmware installed and this problem just suddenly cropped up. box had run steady for at least 8 months with everything working then I tried to shutdown and it immediately started rebooting so I pulled the power cord. After relocating and rebooting, squeeze Center no longer worked.
    • StephenB's avatar
      StephenB
      Guru - Experienced User

      rantech wrote:
       However I'm leaning more towards a memory problem given the software issues I'm seeing. Memory could account for that but not sure the PS could?




       

      You can run the memory test from the boot menu.  If you have ssh installed, you can check for a filling OS partition (and also use top to look at current memory usage).

       

      Memory for the pro/ultra is older technology, and getting expensive.

      • rantech's avatar
        rantech
        Aspirant

        I managed to get the new power supply installed today and the problems have cleared so it was the power supply.  For good measure, I purchased some replacement memory as well but I didn't need to use it.  Will save it in case I need to replace that in the future as well.

         

        Thanks to all the folks who responded.

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