NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

virwin's avatar
virwin
Aspirant
Apr 02, 2018
Solved

ReadyNAS Pro Pioneer getting power but blue power button not working

I have an old ReadyNAS Pro Pioneer that has been working perfectly. We had a power outage last night and the unit was on UPS power for about 10 minutes. While on UPS power, I powered the ReadyNAS down safely using the blue power button (press and hold and then press again). I then flipped the switch on the back of the unit OFF as an extra precaution and went to bed.

 

This morning I am trying to power it back up but am having problems. After flipping the switch on the back to the ON position, I can see that the unit is getting power successfully as the ethernet port has a healthy green light. But the blue power button on the front does not light up at all and pressing it gets no response. This has never happened before. I have checked the forum postings but have found no clear answer. I tried calling techincal support but was directed to an online link that doesn't exist and then disconnected.

 

I'll be extremely grateful for any help or suggestions.

16 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Try disconnecting the power, removing the disks (labeling them by slot number), and then power it up diskless.  Then see if it boots with a no-disk status.  If if does, then also see if RAIDar detects it.

     

    You might have a coincidental PSU failure (it's not that uncommon for them to fail when being powered up).

    • virwin's avatar
      virwin
      Aspirant

      Ok, I will try it and report back. Thank you so much for your reply.

      • virwin's avatar
        virwin
        Aspirant

        Ok, I tried it. I disconnected the power and removed the disks. Then reconnected the power and tried to power it up, and unfortunately there was no change. The ethernet port still gives a green solid light, but the blue power button on the front does not light up and does not respond.

         

        If it was a power supply failure, does it make sense that the ethernet port light is lighting up?

         

        Thanks again.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More