ReadyNAS Pro to RN516 Upgrade

I run the backup job on the 6350 now because of the difficulty when it's run on the RN516. The RN516 will not backup to the share without creating another sub-folder. Netgear Support is advising a full Factory Reset (wiping all my data) in order to get the backup jobs working on the RN516. Do you concur?

I don't think this would be resolved by a factory reset, but you could still try it.

It's a huge undertaking wiping out 8.70TB of data and then restoring it back to the NAS - only to find out that the problem persists.

I'm curious why you think this won't solve the problem. Is there something else that can be tested?

I recently send screenshots of my Backup Job settings. See case #23988706. They advise a Factory Reset.

Can you try using the exclude list on the Advanced tab?

I finally found the Advanced Tab in the RN516. For my backup job of the "BACKUP" share on the RN516 to the "BACKUP" share of the 6350, I entered "/backup" to the exclude list in the advanced tab.

Unfortunately, I immediately got an error, stating that the connection could not be established.

Did I use the right entry in the exclude list?

Perhaps try /data/backup

/data/backup also failed.

Here's an update on the struggle with this RN516 ...

Netgear Technical Support has not been able to resolve this problem. I've now completed TWO Factory Defaults and set the NAS up from scratch TWICE
in an attempt to purge any potential corrupted files.

Ultimately, this has not solved the backup problem: Doing an RSync Backup from the SHARE on the RN516 to the identically named SHARE on the ReadyNas Pro 6350 is not possible without embedding a duplicate folder - with all the sub-files - into the destination SHARE.

This defeats the whole intention of using two Netgear NAS's for redundancy: The "master" NAS (the RN516) only backs up differential files to the destination NAS (the 6350) using the RSync backup protocol. So, when a new file is added to the "master", only this file should be backed up to the destination NAS since it already contains identical data.

That's not what's happening.

Instead, the "master" NAS is backing up the entire SHARE to the destination NAS SHARE by embedding a duplicate folder - containing all the files - within the SHARE.
That's not what's supposed to happen.

Netgear seems stumped as to why this is happening. I've made a significant investment in time and expense by purchasing both of these NAS's, populating them with 12 4TB drives, in an effort to gain redundancy for my data.
As you can ascertain, I am not a happy camper right now.

Did you try running the backups on the Pro?