readynas remote legacy users affected by cloud outage?

Question

I am still unable to connect to my readynas nv+ using readynas remote since the cloud outage. I notice there was a firmware update for readycloud users. is there going to be something equivalent for legacy remote users?

any update would be appreciated.

regards,

Stephen Targett

unit a architecture inc.

toronto

JennC · Answer

Hello unita,

&nbsp;

I checked your profile and found that you are using the Sparc based ReadyNAS OS4.&nbsp;

&nbsp;

Have you checked if ReadyNAS Remote is still enabled in your ReadyNAS FrontView? I suggest you try turning off the ReadyNAS Remote and turning it back on re-registering your ReadyNAS Remote account to it.

&nbsp;

The ReadyCloud server is different from ReadyNAS Remote's. May I also ask for the ReadyNAS Remote add-on version you have on the NAS and the ReadyNAS Remote app version you are using?

&nbsp;

Regards,

unita · Answer

hi JennC,I took your advice and removed readynas remote as an addon - but I can't find the download page on the netgear website to re-install it?&nbsp;would you, or someone here, be able to point me to the page to download this addon?&nbsp;thank you for any assistance!Stephen

BrianL2 · Answer

Hi unita,

&nbsp;

You can get the ReadyNAS remote add-on&nbsp;here. Let us know if reinstalling the said add-on fixes your issue.

&nbsp;

Kind regards,

&nbsp;

BrianL
 NETGEAR Community Team

unita · Answer

hi Brian,I successfully re-installed the add-on, rebooted the readynas, but still won't connect.&nbsp;I can log on successfully but it won't connect to the device and show the shares.&nbsp;I installed the iphone app onto my iphone &nbsp;but it won't connect either - same thing: it logs on but won't actually connect to the device.&nbsp;the faq's of the iphone app mention something about ftp settings - could this be an issue? is there a help doc that shows me how to configure the ftp settings? should this even be enabled for readynas remote to work? &nbsp;I didn't touch them when I first installed the remote add-on and it worked fine for a couple of months.&nbsp;any further assistance would be most appreciated. this is a critical issue for us now.

BrianL2 · Answer

Hi unita,

&nbsp;

ReadyCLOUD server should be up by now. Try it again and if it still doesn't work let me know.

&nbsp;

Kind regards,

&nbsp;

BrianL
 NETGEAR Community Team

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readynas remote legacy users affected by cloud outage?

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