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Forum Discussion
Readynas RND2000 - Remote shows device offline even though it is connected and working
I have been using my Netgear Readynas RND2000 for a number of years and did have readynas remote connected and all was going well. Yes I did have to update the images and software versions to get it to connect remotely but it was working like a charm.
This week, I replaced both the hard drives since there were increasing sector errors. The replacement went smoothly but the replacement seemed to reset all the settings / versions and images on the NAS to the original factory settings.
I've entered the settings as I recall them being set at prior to the drive replacement and can use the NAS locally like a treat.... BUT I cannot access the NAS remotely using Readynas Remote any longer. I am able to log into Readynas remote and see the device but it shows as offline and will not connect.
Can anyone help with some tips, advice, ideas..... I've read through so much on the forum and cannot find a solution. Help !
My system info
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I am not sure if my RND2000 is version 1 or 2 but suspect possibly v1 as my serial number starts with 1VB3 (?)
The local computer is Windows 7 - all other remote computers are Windows 10.
I am running Radiator 4.1.16
Readynas Remote image version 1.0.9.78 (perhaps there is a newer version but this is the one I've installed after changing the drives ?)
The Readynas desktop version is 1.7.6.28
PS I can also see the name of a device as it was set a few years ago (separate issue but does anyone know how to remove the NAS name from the list)
12 Replies
Oh yes - p2p version is 1.9.9-43
Oh yes - p2p version is 1.9.9-43
noreth wrote:
I am not sure if my RND2000 is version 1 or 2 but suspect possibly v1 as my serial number starts with 1VB3 (?) ... I am running Radiator 4.1.16
You have a v1 (a v2 runs 5.3.x firmware).
From your symptoms, it sounds like you replaced both disks at once. Since the OS and the settings are on the disks, that would force the NAS to do a fresh factory install.
Likely your problem is that the rebuilt NAS is no longer connected to your ReadyRemote account. If you can't that get resolved, you could try putting in your old disks (power down the NAS), and then try replacing one disk at a time - waiting for resync to complete before you move on to the next. Replace the disk in the worst shape first. That will keep all your original settings.
But perhaps wait a bit first, and see if someone here can help you get Remote configured on the NAS. (I don't use it, so I can't help on that much).
Thanks for you reply. You are correct I did replace both disks at the same time. My old drives were 500mb my new 1TB. If I put the old disk back will it then set the 1TB as max use 500mb or will that sort out when I put the second 1TB disk in ?
Also - I can't remember which of the two drives was 1 or 2. Does that matter ?
AND if I do have to resort to this as a fix should I insert the old drive into slot 1 not slot 2 ?
Oops sorry - I see you have explained how to revert back to the original drives if need be. Thanks for that. Does it matter though which way around I put them in ie if I land up putting drive 2 into slot 1 ?
Oops sorry - I see you have explained how to revert back to the original drives if need be. Thanks for that. Does it matter though which way around I put them in ie if I land up putting drive 2 into slot 1 ?
noreth wrote:
Oops sorry - I see you have explained how to revert back to the original drives if need be. Thanks for that. Does it matter though which way around I put them in ie if I land up putting drive 2 into slot 1 ?
It is best to put them into the right slots, but it should boot even if you get that wrong.
FWIW, if you connect the drives to a windows PC, you should be able to identify drive 1 with the windows disk manager. Drive 1 will show partitions (called "volumes" by the disk manager) over the whole drive. Disk 2 will have a large unpartitioned area.
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