Hi all, new here and already with a big problem. Have a Readynas RNDP6350 which is not booting anymore, No OS, No Recovery, No anything! Seems the internal USB disk was wiped :? Hope ppl here have a solution, been reading a lot but nothing so far seems to work, even the USB recovery stick (or am I doing something wrong?)

To check the NAS chassis, try this: Turn off your RNDP6350 then pull-out all drives but make sure to label the drives from which bay you have pull it out. Then, turn on your RNDP6350 without any drives inside it. Check if it will boot up and if it will be detected on RAIDar as well.Did you receive any e-mail notification that a drive/s has failed?To further isolate the problem, try also this: Turn off your RNDP6350 then pull-out all drives but make sure to label the drives from which bay you have pull it out. Then insert another drive that is NOT a member of the existing array then turn on your NAS. Check if it will boot up completely and if you will be able to initially set it up. - Edited

In addition, you can also try to boot up the NAS without the drives on. Check and see if raidar would detect it as no disk.

Thanks Guys, tried all that but seems like the internal flash with the OS is gone. Connected a VGA break-out cable and can get into the BIOS, drives are being recognized but wont boot. So my guess is the internal flash/USB needs to be reflashed correct?

Can you still put it on tech support mode though? Might as well contact support. http://support.netgear.com/general/contact/#tab-call

Nope, tried that also to Telnet into it.

ReadyNas RNDP6350 won't boot | NETGEAR Communities

17 Replies

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RX
Luminary
Dec 25, 2014
To check the NAS chassis, try this: Turn off your RNDP6350 then pull-out all drives but make sure to label the drives from which bay you have pull it out. Then, turn on your RNDP6350 without any drives inside it. Check if it will boot up and if it will be detected on RAIDar as well.

Did you receive any e-mail notification that a drive/s has failed?

To further isolate the problem, try also this: Turn off your RNDP6350 then pull-out all drives but make sure to label the drives from which bay you have pull it out. Then insert another drive that is NOT a member of the existing array then turn on your NAS. Check if it will boot up completely and if you will be able to initially set it up.

- Edited
Nhellie
Virtuoso
Dec 25, 2014
In addition, you can also try to boot up the NAS without the drives on. Check and see if raidar would detect it as no disk.
blobby25
Aspirant
Dec 25, 2014
Thanks Guys, tried all that but seems like the internal flash with the OS is gone. Connected a VGA break-out cable and can get into the BIOS, drives are being recognized but wont boot. So my guess is the internal flash/USB needs to be reflashed correct?
Nhellie
Virtuoso
Dec 25, 2014
Can you still put it on tech support mode though? Might as well contact support. http://support.netgear.com/general/contact/#tab-call
blobby25
Aspirant
Dec 25, 2014
Nope, tried that also to Telnet into it.
Nhellie
Virtuoso
Dec 25, 2014
If that is the case, I would say it is dead... unless there is another way to backdoor into it. Check your warranty status, you might still be able to have it replaced through support.
blobby25
Aspirant
Dec 25, 2014
What about USB recovery?
Nhellie
Virtuoso
Dec 25, 2014
Yes you can probably try that one, but reading here http://home.bott.ca/webserver/?p=166 , you should be advised by support before you do it.
mdgm-ntgr
NETGEAR Employee Retired
Dec 26, 2014
I guess USB Boot Recovery could be worth a try. The EEPROM may be corrupted by that though.

If you see it in RAIDar before/after the Boot Recovery perhaps PM me a screenshot of what you see.
blobby25
Aspirant
Dec 26, 2014
Thanks mdgm but looks like the EEPROM is corrupted? USB boot recovery starts but after a few seconds it just displays that it is booting the kernel and doesnt continue. What am i doing wrong? Should i make a bootable Linux USB stick and try with DD if= and of=??