NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS Ultra 2 Plus Won't Boot
Hi All,
I have the above machine for home use (about 3 yrs old) + offsite backup from my office RN312. All has been working sweetly for a couple of years with no dramas to speak of.
A few days ago I noticed a strange clicking/cycling noise from the unit and decided to shut down. Unit has been unable to boot properly since. Power LED comes on, fan goes to high speed and then reduces a bit. Disc activity LED comes on and stays on, but nothing from either disc 1 or 2 LEDs. During the boot process there is the same clicking/cycling noise, repeated 12 times, which sounds like hard drives. Powering down does not follow normal processes - a single touch of the power button shuts it down instantly.
Have not had any email notification of hard drive failure. Unit is not visible on Raidar, but does appear if I remove the drives. I can access the boot menu with the drives removed, but not with them in place. Does this sound like drive failure or more likely a problem with the NAS? I'm not expert with this so want to make sure of what I'm doing before trying OS re-install or similar.
Drives are same age as unit (3 yrs)
2TB Seagate 3.5" 7200rpm SATA 6Gb/s HDD PN ST2000DM001 |
I have made other arrangements for office backups but need to recover the personal files etc on the Ultra 2.
Any advice would be much appreciated.
Dave.
Hello DaveSh,
Thanks for the response.
If you want to switch to XRAID2, make sure you have full back up of the files if you can still access the volume as it requires factory reset.
As for the warranty, you may need to contact support center for hardware check. I checked your profile and found one RN312 registered that still has warranty.
Regards,
7 Replies
Replies have been turned off for this discussion
It sounds like disk failure to me.
Can you power down, remove the disks (label order) and connect the disks up to a PC and test them (e.g. test SeaGate disks using SeaTools)?Were you using X-RAID2 or something else?
Thanks mdgm,
Will do as you've suggested. Will have to look into the hardware setup but do I need both disks connected to the PC at once?
Not sure about the RAID configuration but I know the drives are "mirror imaged". Is this important for data recovery process? Not sure how to tell without the ability to boot the machine.
Cheers,
Dave.
The disks don't need to be connected to the PC at the same time as you are just trying to check the health of the disk by using SeaTools.
If you are using X-RAID2 or RAID-1 this would mean that you could try booting the NAS up with just one disk. If it comes up perhaps the other disk is bad.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
