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Forum Discussion
ReadyNAS Ultra 4 stuck on "Booting" after log file download
Hi all.
Story is this: I have just completed a 300GB rsync backup and I got an error in the log. The log was too big to display in the web interface so I tried to download the complete logs.
After this my readynas hanged and could not be accessed. It could also not be powered down using the double-click on the power button, so I had to force it by holding the powerbutton down.
After this my readynas won't boot. It goes to the "Booting"-message and just stops there. I can ping the device on it's fixed IP address but I cannot access shares or the web interface. Accessing shares also do not work. SSH login also does not work.
I have backup of the most important data, but I want to get some tips what I can do besides factory defaulting so I am not risking full data loss.
Thanks.
Story is this: I have just completed a 300GB rsync backup and I got an error in the log. The log was too big to display in the web interface so I tried to download the complete logs.
After this my readynas hanged and could not be accessed. It could also not be powered down using the double-click on the power button, so I had to force it by holding the powerbutton down.
After this my readynas won't boot. It goes to the "Booting"-message and just stops there. I can ping the device on it's fixed IP address but I cannot access shares or the web interface. Accessing shares also do not work. SSH login also does not work.
I have backup of the most important data, but I want to get some tips what I can do besides factory defaulting so I am not risking full data loss.
Thanks.
21 Replies
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- Thanks a lot for checking this out chirpa. I just told them what you said, and I hope I will get a positive answer soon.
- I think I'm running into a dead end here. I wrote to him that telnet port 23 isn't needed for the L3 support to connect, but they seem to follow some manual and won't escalate the case. The tech support answering me on the still replies to me that I have to open port 23 to my unit so they can access it via true TELNET or they won't escalate the case to L3. *sigh*
Should I do it, or can someone here help me escalate my case? - Well. It seems like finally my case has been escalated to L3. Crossing my fingers for a resolution soon. I'm missing the NAS....
- It took overnight to hear from support, they must be busy. I was advised to reinstall the OS, then send the log files. I followed the steps to reinstall the OS and my NAS did boot back up. I used frontview to reset my Static IP, and then reentered frontview to get the log files. I was hesitant as this caused my problem in the first place, but I clicked the link to Download the log files...and my NAS has hung up again this time it will not respond to the power button. I updated my case notes and I guess I have to wait overnight again for my next steps.
- Just got answer that the L3 technician cannot connect to my NAS using "port xxxxx" which is my 5 digit code from the LCD.
I have now given up on this and forwarded another port on wan (not 23) to my internal port 23 to my nas.
They have now succeded to connect and delete logs that was 1.7GB in size (!).
Haven't rebooted yet, since I'm not at the NAS right now, but I'm hopeful it will boot up.
Anyone know how to prevent this from happening again? - This was the ultimate outcome to my problem as well. The log files were too big. Sounds like an issue that need to be sent to the product development team. In the mean time, I plan to down load my logs at least once or twice a year and delete them from the NAS.
- Sounds like i'm having a very similar issue, port 23 is open on my router, but is closed on a port checker. soo level 2 are having trouble getting in
My unit is in tech support mode now which is the only state where it doesnt crash and keep rebooting, is it possible for the user to delete the log files on the nas, i dread to think how big mine must be.
case #21899851 if anyone would like to take a look :-D - If you let them use something like teamviewer to control your PC, they can probably get into the NAS that way. Maybe suggest that to them.
- Thank you, can support use team viewer to access the nas through my pc when it is in tech support mode, i will suggest it to them if they ever get back to me, currently sat in waiting for the courier to collect the RMA'd NAS.
- Yes they could try that (or something like it as a last resort). However the real issue here is that your I.P. keeps changing. When your I.P. changes they can't access the NAS with the I.P. you gave them.
So what you could do is install dynamic DNS software on a PC and give them the dynamic DNS address. When your I.P. changes the software would update the dynamic dns address to point to the new I.P.
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