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ReadyNAS Ultra 6 Plus - Volume C on life support
So, I'm having a bad week I guess...
My setup : ReadyNAS Ultra 6 Plus [X-RAID2] 6x3Tb
Firmware: RAIDiator 4.2.28
Memory: 1024 MB [6-6-6-18 DDR2]
Volume C: Online, X-RAID2, 6 disks, 78% of 13 TB used
1. Disk 6 reported as dead. I saw a very high "raw read error" via the SMART popup just 2 days before on 3 disks(intuition but not reacted fast enough...)
2. Turn off the NAS. Order another WD Red 3 Tb. Intense fear : all my drives are from the same batch. Tried to avoid that in 2012 but ended up with the same "family"…:x
3. New drive is here. I change drive 6. I check the old one : yep it's dead.
4. New drive 6 is checked, passed, Volume C starts to sync.
5. I checked the front panel some hours later, I see Vol C in Lifesupport. Panic.
6. Check the admin : drive 6 in reported as Spare (!) with a red cross in the green dot.
7. Log says the Resync on Volume C did finish.
8. Drive 3 is marked "dead". Volume + disk "led" in the admin are flashing yellow. Damn. Timing.
9. Turn off the NAS, coming here for advices. I can't find any real support link to ask for help from NETGEAR. In the old days we could have some help from a remote tech to help.
What do I do now? What's my best next move to try to save my stuff? (Yeah the important work stuff is in the cloud too but I'd love to save my medias...)
Thanks for any tips / link. I'm in France btw.
Quick follow up : I did manage to backup / save everything (in unprotected mode) and I jumped on the occasion to upgrade to OS 6. I'll open a new thread for some specific questions about it.
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Do you have a backup?
If not, it sounds like you should could consider purchasing a data recovery contract so that support can remotely look into this.
For future reference when you have multiple disks failing, but only a single-redundant volume it is not a good idea to replace a failing disk. The resulting resync which puts heavy stress on all disks can finish another disk off leading to the NAS ending up in life support mode as has happened in your case.
Backing up the data or maybe cloning the failing disks e.g. using dd_rescue would have been more appropriate.
Personally with 6x3TB disks I would have chosen to use X-RAID2 dual-redundancy. In fact I'm using this with my Ultra 6 with 6x3TB disks and my RN516 with 6x6TB disks.Weird, I did answer you but can't see my post on the page... oO (ok, I didn't see it asked my login again, NOT my week, really. ;) )
Well, short version:
- work related documents / important stuff (photos / music) are safe in the cloud too. I knew that 10 Tb account was a good idea. ;)
- Medias / software archives / old work archives are the problem here. I can survive but the time invested in the media curation would be lost and yep, I'd be sad. But I can only blame Western Digital here and my own stupidity.I'll try the support to see If we can do some magic to save some stuff. Then I guess it's the "perfect timing" to upgrade to OS 6. I just ordered 2 other NAS drives from Seagate this time...
Now, let's find that support link... :x
Edit: I only find a number to call... no online / chat / whatever support?? oO (that website + windows 7 installation advisor REALLY don't push me to call :P)
Wow, I just booted the NAS to check the serial : it's back online and trying to resync from scratch.
I just turned it off again, I'll remove the new disk to stop the resync and manually backup what I can before the 2 others sick drives finaly decides to die on me...
(and I found the online support btw... https://my.netgear.com/mynetgear/portal/myOnlineTicket.aspx)
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