ReadyNas Ultra 6 Plus keeps rebooting randomly

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niallryan wrote:

Any ideas what the cause of this could be ?

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Of course disks can fail (even new ones) sometimes.  It'd be ideal if you could test them in a PC, just to check.  What errors (if any) are you seeing in the smart stats (and system.log, kernel.log)?

Also - are these WD Red drives (WD40EARX), or WD Red Plus drives (WD40EFRX)?  WD Red drives use SMR technology, which doesn't work that well in RAID arrays.

I don't think we 100% ruled out the possibility of a PSU issue - maybe Sandshark can comment on that possibility.

StephenB wrote:

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Of course disks can fail (even new ones) sometimes.  It'd be ideal if you could test them in a PC, just to check.  What errors (if any) are you seeing in the smart stats (and system.log, kernel.log)?

Yes I get that and thats unfortunate really

I can test them in a PC - which software is best to test with ?

 

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Also - are these WD Red drives (WD40EARX), or WD Red Plus drives (WD40EFRX)?  WD Red drives use SMR technology, which doesn't work that well in RAID arrays.

This disk in particular is an WD Red Plus Drive (WD40EFZX) which was ok'd by yourselves after enquiring. 

 

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I don't think we 100% ruled out the possibility of a PSU issue - maybe Sandshark can comment on that possibility.

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 The PSU issues with my other NAS the RN Ultra 6 Plus

The issue with this RN Ultra 6 is a new issue - It just stays stuck on the READYNAS on the display

Regards

N

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niallryan wrote:

I can test them in a PC - which software is best to test with ?

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WD's dashboard program works (run the extended test).

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niallryan wrote:

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The issue with this RN Ultra 6 is a new issue - It just stays stuck on the READYNAS on the display

 

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Ok.  But often is what happens when the PSU fails (only providing power to the LCD display).

But that's not the only possible cause.

All the NAS needs to display "ReadyNAS" is 5V, and I don';t think that even has to be that well regulated.  The motherboard doesn't have to get past POST.  There is a VGA header on the motherboard, and gettiong the right cable to connect to it may help you see if it's getting past POST and, if it does, where it gets stuck.

The first thing you should check is that nothing came loose when you were in there putting in the RAM.

Other than that, the power supply is definately still in play.  If you have a "spare" ATXV12 power supply around, you can connect it externally and see if that fixes it before you invest in one that fits internally.

Hi there,

So here is the latest update....

As per previous (totaly unknown to me but thank you guys !) I powered down the RN Ultra6 (NAS 3) and powered down the RN Ultra6 Plus (NAS 4) which if you remember started my conversation thread as the NAS 4 was contantly randomly rebooting etc and we tried everything but no joy and we had left unanswered questions. Well, I removed the 3 x 3TB WD Reds from NAS 4 and kept there order and also removed the 4 x 4TB WD Reds from NAS 3 and again kept their order including the Bay 3 drive which has caused the degredation of NAS 3 and re-inserted in the same order into NAS 4. Now there was a FM update (thought they were all on 6.10.6 but unless it was due to the fact that they were in a RN Ultra6 and now in a RN Ultra 6 Plus ? - Anyway after the uodate and reboot of the NAS 4 with all the 4 x 4TB WD RED drives inserted the NAS booted up successfully and of course flashed the degraded message due to Bay 3 disk - which is fine as a new 4TB WD RED Plus drive on the way.

Logged into the NAS 4 from my Mac and transferring large files across and guess what - no issues in regards to the NAS itself randomly rebooting.

So with regards to the randomly rebooting of NAS 4 before it seems one of the suggestions by you guys was spot on in that it must be one of the WD RED drives - now this will be confirmed when I get NAS 3 fixed - I wil put the 3 x 3TB WD RED drives into the NAS 3 in the same correct order and hopefully (1) it will begin to boot - should be no firmware update AND (2) if it and I think it will fail to fully boot and just get the READYNAS showing on the diaply would confirm that the issue is the PSU as stated.

Please add or correct any info/conclusions I have made and would be greatly as always appreciated.

Regards

N

StephenB , Sandshark & mdgm 

Hi guys, just in addition to my previous post (last updated) I have just had the NAS 4 web page reset on me but yet it did not reboot the NAS at all. When the Web page reset it gives the same screen as the NAS rebooting as in the long blue loading bar appears. When it finished it allows me to log in again as normal. This is the first time I have seen this happen (but it may be because the NAS is degraded). When I logged in I went to the logs and there it was.....

I also have noticed that something is triggering at 1 am every day as I see the yellow dot showing Volume: Volume Niall is Degraded.

The new WD RED Plus 4TB should be arriving today.

Just to refresh my memory - do I just replace the dead drive (bay 3) with the replacment drive while the NAS is runing or do I power down and replace and then boot up ?

Also currently am I ok in continuing to add files to the NAS while it is degraded and all will continue as normal ?

Regards

N

There are some functions that happen automatically at 1 am (including smart snapshots), so I think getting a repeat of the degraded volume notification then is normal.

There is a timeout on the web admin page, and I have sometimes seen a similar blue bar for a bit when logging in again.  Do you have disk spindown enabled?  That could account for it.

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niallryan wrote:

 

Just to refresh my memory - do I just replace the dead drive (bay 3) with the replacment drive while the NAS is runing or do I power down and replace and then boot up ?

 

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Yes.  Hot-inserting into bay 3 is the correct procedure.  The system will do a short self test of the drive.  Then if the drive is blank (unformatted) it will be automatically added.  Otherwise, you will need to select the drive and format it from the admin web ui.

Personally I test the drives in a PC before I add them - just to make sure I received a good drive with no damage due to shipment.  Generally I do the full generic (read) test, followed by a full erase test.  Though the erase test requires the old WDC lifeguard diagnostic, as the newer WDC dashboard software doesn't have it. 

StephenB 

Update - I am still awaiting on the replacement 4TB WD Red Plus drive but should arrive the next day or so. I had another purchased and used that as the replacement and everything back up and running.

So I swapped all the HD's from NAS 3 to NAS 4 as I may have said and apart from a short firmware update all running very well and NO reboot from NAS 4 since - suggesting that maybe one of the 4 x 3TB WD Reds are acting up BUT yet since I put them into the NAS 3 no issues at all with reboots or anything which really does confuse things entirely.

So NAS 3 and NAS 4 are running great BUT now as NAS 3 has all the 4 x 3TB WD Reds and is empty due to moving all the data from a folder on NAS 3 to NAS 4 - I then wanted to move all the DATA from NAS 1 (RN104 with 4 x 4TB WD REDs) but for some reason the backup feature is failing !! I just cannot see where the issue is. Any questions on this please feel free and thanks again in advance.

Now I do have a new problem with NAS 2 (Ultra 6 with 6 x 4TB Enterprise HDs) where everything works correctly and access is good and no issues with data - all there. Just the problem seems to be an app which is installed on this NAS (same app that has always been there and is on all the other NAS's called Plex) -the app shows as running eg in the APP tab on NAS is showing as ON but yet when using the Plex app on the TV it shows as no connection or cannot find the server. This only happened on Saturday night. I have rebooted via Web App several times and even shutdown the NAS and then rebooted - everything runs normally but still the Plex app cannot find the Plex server on that NAS even though the Plex Server App on that NAS is running -also updated the App on the NAS server as an update was available but still no joy. Again any questions on this would be greatful. Are there logs that could tell me something about this.

Regards

N

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niallryan wrote:

 

So NAS 3 and NAS 4 are running great BUT now as NAS 3 has all the 4 x 3TB WD Reds and is empty due to moving all the data from a folder on NAS 3 to NAS 4 - I then wanted to move all the DATA from NAS 1 (RN104 with 4 x 4TB WD REDs) but for some reason the backup feature is failing !! I just cannot see where the issue is. Any questions on this please feel free and thanks again in advance.

This is with a ReadyNAS backup job?  Are you using rsync, or something else?  

Also, when you say it is empty - do you mean no shares?  Or have you created a share(s), but they remain empty after the backup completes.

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niallryan wrote:

Just the problem seems to be an app which is installed on this NAS (same app that has always been there and is on all the other NAS's called Plex) -the app shows as running eg in the APP tab on NAS is showing as ON but yet when using the Plex app on the TV it shows as no connection or cannot find the server.

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When you launch the app from the apps page, are you seeing it open up to the expected plex server page?
 

Hi StephenB 

Apologies as couldn't reply until now.

             This is with a ReadyNAS backup job?  Are you using rsync, or something else?  

Yes ReadyNAS Backup job - No settings were changed - just the folder source and destination and yes using rsync. I checked the backup log and this is the information.

Backup Job Name: TV_Shows
Backup Job Type: Incremental
Protocol: rsync
Backup Source: [TVShows]/White Collar
Backup Destination: [remote:rsync]/192.168.1.160::TV_Shows_Temp
Backup Start Time: Sat Mar 12 2022 10:27:38 AM
Backup Finish Time: Sat Mar 12 2022 10:27:42 AM
Backup Status: Fail: Failure during copy.

Failed to run rsync, return rc 10

sending incremental file list
rsync: read error: Connection reset by peer (104)
rsync error: error in socket IO (code 10) at io.c(794) [sender=3.1.3]

File Access has not changed and is allowed as admin and network same

The source folder has data and the destination used to have data but I moved this to another NAS using the backup job feature and then deleted the data in the destination folder once it was moved - so the folder TV_Shows_Temp is now empty and there is no other data on this NAS - I also deleted all the snapshots on the destination NAS as no longer required (just in case this was causing the issue) - Thanks

                 When you launch the app from the apps page, are you seeing it open up to the expected plex server page?

When I click on the Launch button from the web app of this NAS it opens a new web tab (as expected) and attempts to connect and then get the following message...

Safari Can't Connect to the Server

Safari can't open the page "192.168.1.106:32400/web" because Safari can't connect to the server "192.168.1.106"

Was working perfectly for years up to last Saturday evening.

Regards

N

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niallryan wrote:

Hi StephenB 

 

Apologies as couldn't reply until now.

 

             This is with a ReadyNAS backup job?  Are you using rsync, or something else?  

 

Yes ReadyNAS Backup job - No settings were changed - just the folder source and destination and yes using rsync. I checked the backup log and this is the information.

 

Backup Job Name: TV_Shows
Backup Job Type: Incremental
Protocol: rsync
Backup Source: [TVShows]/White Collar
Backup Destination: [remote:rsync]/192.168.1.160::TV_Shows_Temp
Backup Start Time: Sat Mar 12 2022 10:27:38 AM
Backup Finish Time: Sat Mar 12 2022 10:27:42 AM
Backup Status: Fail: Failure during copy.

Failed to run rsync, return rc 10

sending incremental file list
rsync: read error: Connection reset by peer (104)
rsync error: error in socket IO (code 10) at io.c(794) [sender=3.1.3]

 

 

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Is rsync enabled on the destination share?  Generally this return code means that rsync isn't running on the server.

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niallryan wrote:

 

                 When you launch the app from the apps page, are you seeing it open up to the expected plex server page?

 

When I click on the Launch button from the web app of this NAS it opens a new web tab (as expected) and attempts to connect and then get the following message...

 

Safari Can't Connect to the Server

Safari can't open the page "192.168.1.106:32400/web" because Safari can't connect to the server "192.168.1.106"

 

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It stopped working when you upgraded to 6.10.7?  If so, you could try downgrading to what you were running before (assuming it was 6.10.x).

FWIW, I've seen one other post here from someone having a problem installing plex on a 6.10.7 system.  No idea if Netgear is looking at this or not - perhaps Marc_V or JeraldM will comment.

hi StephenB 

Many thanks for the response.

            Is rsync enabled on the destination share?  Generally this return code means that rsync isn't running on the server.

Rsync is enabled on the destination NAS (as all the 4 NAS servers are)

The only change in the scenario is that the 4 x 3TB WD Red drives were initially installed and running in the NAS4 which is a ReadyNas Ultra 6 Plus are now in the NAS3 ReadyNas Ultra 6. I agree with you is saying the issue is on the destination NAS as I have tried to move a file from NAS4 to NAS3 and same issue with same error in log file. It's very strange unless like I said there is a difference between the Ultra6 Plus and Ultra 6.

What I am going to do now is to toggle the Rsync OFF and then back ON again to see if that makes a difference.

            It stopped working when you upgraded to 6.10.7?  If so, you could try downgrading to what you were running before (assuming it was 6.10.x).

Well I am a bit lucky then as all my NAS's are on 6.10.6 as I tend to wait a while before upgrading to the newer OS version until I am sure that no unexpected issues raised by any have indeed arisen.

So I don't know what the problem is with the Plex app on OS 6.10.6 that is working on the other 3 NAS's but not this one since Saturday. Are there logs that may indicate the issue ?

Regards

N

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niallryan wrote:

 

What I am going to do now is to toggle the Rsync OFF and then back ON again to see if that makes a difference.

Check the share settings also, and make sure rsync is still enabled for read/write on the destination share.

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niallryan wrote:

Are there logs that may indicate the issue ?

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Likely yes, but it's not a problem I've run into, and doubt I can help much.

apt-history, app-install, dpkg.log are reasonable places to start.

HI StephenB 

I am struggling to find a resolution with this current problem my NAS with the Plex Server App installed and up to date. While all data etc is on the NAS and the App Server itself is ON and updated it seems to be the App is not able to connect or be connected to the relevant Plex Apps on devices.

 @Marc_V or @JeraldM - if you have the time is there anything that can be checked to see where the issue my be in the logs. I am including the logs listed by StephenB to look at, huge thanks in advance.

Regards

N

Update - I cannot seem to add the logs as an attachment - says jpg, gif, png, pdf only

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niallryan wrote:

 

Update - I cannot seem to add the logs as an attachment - says jpg, gif, png, pdf only

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The best option is to put the full log zip into cloud storage.  Then send a link to the mods in a private message - don't post it publicly.

StephenB 

Ok, thanks but I would prefer to receive an acknowledgment from the guys rather than just dumping the link to them as a PM without them knowing first. Its the decent thing to do 🙂

 @Marc_V or @JeraldM 

Regards

N

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niallryan wrote:

 

Ok, thanks but I would prefer to receive an acknowledgment from the guys rather than just dumping the link to them as a PM without them knowing first. Its the decent thing to do 🙂

agreed.

StephenB 

Good morning, just wondering if you know are @Marc_V or @JeraldM ever on here as I haven't seen them. Understand if busy but surely some acknowledgement would have been shown considering they have been tagged. (Apologies if seeming pushy but I am now at the end of the barrel and finding it very frustrating that it is not working.)

I have also checked my router settings with NAT forwarding and all is perfect (considering the other NAS's are operating) and also changed the ethernet socket on this NAS but same issue.

This is me reaching out to @Marc_V or @JeraldM for help or guidance.

Regards

N

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niallryan wrote:

 

Good morning, just wondering if you know are @Marc_V or @JeraldM ever on here as I haven't seen them.

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Both posted in the community forum last week.

Hi StephenB 

I have created a new discussion with regards to the App not working etc. many thanks for the support given for that.

Back to the initial Subject of this discussion where I had the ReadyNAS Ultra 6 Plus rebooting at different times. If you look back it seemed to have been resolved when I removed the HD's from it and replaced it with all the HD's from another ReadyNAS Ultra 6 and all seemed fine - well that was until the other day when it wold reboot when transferring data to the HD's.

Last night (my time) it did it again and when it reboots it re-syncs the data (which was each time by the way) but now this morning we have a new issue or may very well be relevant to the rebooting as may have also been stated way back in the discussion - the system fan is now showing as a RED DOT and status "Fan system is not working".

This showing as a yellow band at the top of the screen now..

"Fan system in enclosure Internal Speed is below threshold (0 rpm)"

Looks like all my luck is running out with each ReadyNAS Unit

I now have some issue with all the ReadyNAS Ultra's

ReadyNAS Ultra 6 (1) - App running but unable to be connected

ReadyNAS Ultra 6 (2) - Running the Backup from the RN104 to this particular NAS is failing

ReadyNAS Ultra 6 Plus (3) - System Fan is not working

I am wrecked with it.

Can I move all the HD's from (3) keeping order and put them back into number (2) where they were originally and all will work fine ? Just that the HD's currently in NAS (2) used to be in NAS (3) and working fine as in able to backup to them.

Secondly, any information to acquiring a replacement system fan ? Details ? Spec etc - would be grateful 

Regards

N

Hi again StephenB 

I am totally confused. I went to the location of where the NAS's are kept (a very cool environment) because the System Temp had risen to 45ºC to investigate the Fan issue. I realised when I looked at that particular NAS that this is the one where I replaced the System Fan with a new one recommended here. So I shut down the NAS left it for about 30 seconds and powered it back up and low and behold the fan is working again. So its not the FAN itself is the issue - any suggestions - possibly something to do with thermal paste ?

The system temp is back to a more normal 35ºC - CPU temp is steady at 37ºC.

Any further recommendations etc greatly welcomed as you know.

Regards

N

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niallryan wrote:

ReadyNAS Ultra 6 (2) - Running the Backup from the RN104 to this particular NAS is failing

 

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There should be more info in the backup logs that would help us figure this out.  So maybe start there.

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niallryan wrote:

 

ReadyNAS Ultra 6 Plus (3) - System Fan is not working

Maybe Sandshark will have some thoughts here.

I think I'd keep an eye on it for a bit, and see if it recurs.  There shouldn't be any thermal paste on the system fan (only a CPU cooler would have that).  I guess it could be an early fan failure, but it might just be a glitch of some kind.

Some replacement fans have a higher minimum speed than the stock one.  So if the OS tries to drop the speed down too far, it quits, and it will often not start back up until the temperature gets pretty high because it takes a lot to kick-start it (the reason they always start at full blast at power-on).  Switching the cooling setting to "cool" may be all that's necessary.  Otherwise, there is a setting for the minimum that you can change via SSH.  I just don't recall off hand where it is.